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Shop Management

Discover strategies and tips for effective collision shop management, focusing on operational efficiency, customer service, and business growth.

Episode graphic for The Collision Vision, powered by Autobody News, titled “The future of collision: what the next decade demands.” Host Cole Strandberg is on the left and guest Logan Martin of Mr. Dent is on the right, both shown in black-and-white headshots against a blue background.

Logan Martin Says the Next Five Years Will Separate Great Collision Shops From the Rest

Martin on shrinking claim counts, in-house calibration, marketing, apprentice investment, and the regional MSO edge.
Lisa McArdle
Two technicians in dark work aprons examine the damaged rear of a white SUV in a repair shop, one pointing at the bumper reinforcement while the other holds a paperwork sheet.

Look for the Pattern Behind the Problems in Your Shop

Murphy’s Law is inevitable, but checkpoints and process reviews help shape how a team responds.
Sheryl Driggers, for Autobody News
Shop Stack Breakdown: Rosslyn Auto Body in Alexandria, Va.

Shop Stack Breakdown: Rosslyn Auto Body in Alexandria, Va.

A look at the estimating, calibration, and measuring technology behind an OEM-certified independent shop outside Washington, D.
Lisa McArdle
Finding Hidden Profit: How Community Collision Is Building Better Processes for Growth

Finding Hidden Profit: How Community Collision Is Building Better Processes for Growth

Getting credit for work technicians already perform is lifting margins and laying the groundwork for future acquisitions.
Leona Scott
Strong El Niño Expected This Winter as Shops Weigh Volume Effects

Strong El Niño Expected This Winter as Shops Weigh Volume Effects

A strong El Niño typically steers storms south, and shops say severe weather can stall work before it arrives.
Lisa McArdle
12 Leadership Lessons From Axalta’s Troy Weaver for a Rapidly Changing Industry

12 Leadership Lessons From Axalta’s Troy Weaver for a Rapidly Changing Industry

Weaver and IBIS’ Robert Snook make the case for leaders telling hard truths, hiring for tomorrow, and treating employees as teammates.
Stacey Phillips Ronak
Doug Higgins Says Planning Is the Biggest Financial Gap in Collision Repair

Doug Higgins Says Planning Is the Biggest Financial Gap in Collision Repair

Higgins on budgeting, parts margin leaks, consolidation, and why independent shops have an edge over bigger operators.
Lisa McArdle
Close-up of two people in blue work coveralls shaking hands in an auto repair shop, faces out of frame, with a blurred red tool cart and shop equipment in the background.

Inside the 20 Group: What Successful Collision Operators Are Still Trying to Improve

A Massachusetts shop owner and a Square One Systems executive explain why profitable collision shops keep comparing numbers with peers.
Leona Scott
Shops Say They’d Use CAPA Tracker More If It Flagged Decertified Parts

Shops Say They’d Use CAPA Tracker More If It Flagged Decertified Parts

Repairers point to state certification laws, customer goodwill, and potential replacement work as reasons decertification alerts would be useful.
John Yoswick
Collision Next Event Focuses on Connecting, Learning, Growing, and Leading

Collision Next Event Focuses on Connecting, Learning, Growing, and Leading

Speakers urged shop leaders to turn industry headwinds into action through peer connections, targeted technology, and clear decisions.
Stacey Phillips Ronak

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Current Digital Issue: October 2026

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