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Shop Management

Discover strategies and tips for effective collision shop management, focusing on operational efficiency, customer service, and business growth.

Collision Next Event Focuses on Connecting, Learning, Growing, and Leading

Collision Next Event Focuses on Connecting, Learning, Growing, and Leading

Speakers urged shop leaders to turn industry headwinds into action through peer connections, targeted technology, and clear decisions.
Stacey Phillips Ronak
A silver car with a crumpled front fender and hood seen from the driver’s side, with a deployed light blue airbag filling the window behind a side mirror.

Federal Bill Would Require Used-Vehicle Sellers to Disclose Missing or Disabled Airbags

The bill arrives as NHTSA asks the repair industry to watch for banned replacement inflators and lists warning signs for technicians.
Lisa McArdle
Shop Stack Breakdown: Community Collision in Leesburg, Fla.

Shop Stack Breakdown: Community Collision in Leesburg, Fla.

A two-shop Leesburg independent built on OEM certification keeps customer contact personal and lets software handle parts and paint costs.
Lisa McArdle
Two workers in dark gray jackets with orange stitching lean over a primed car panel, one pointing with a finger and the other marking the surface with a pencil.

From Good Idea to SOP: How Shops Make Operational Improvements Stick

Odessa shop owner Gilbert Ramirez says turning good ideas into lasting processes takes trust, team buy-in, and daily consistency.
Leona Scott
Two men sit at a white table looking at an open silver laptop; the man on the right, wearing a plaid short-sleeve shirt and resting his chin on one hand, gestures toward the screen while a younger man in a navy T-shirt watches, with a potted plant against a gray wall behind them.

Are Your People Better Because of Your Leadership?

How curious, people-focused leadership helps shops develop their teams and draw new talent to collision repair.
Sheryl Driggers
Why Kaizen Founder Jacob Tilzer Says Collision Shops Should Add Mechanical and Glass

Why Kaizen Founder Jacob Tilzer Says Collision Shops Should Add Mechanical and Glass

Tilzer on scaling lessons, customer lifetime value, and why collision shops should look at mechanical and glass.
Lisa McArdle
A collision repair shop customer pays for a repair at the front desk while a service advisor assists, illustrating the cost and payment conversation.

How to Handle the Cost Conversation Without Losing the Repair

The customer's share of the repair bill is climbing. Here’s how to keep it from costing you the job.
CCC
Building Better Careers: Growing the Next Generation of Technicians

Building Better Careers: Growing the Next Generation of Technicians

Unpacking what one technician's social media following says about training, career paths and retention.
Lisa McArdle
A technician in a dark work jacket points to a vehicle's rear window pillar while holding a blue clipboard, as a man in a blue button-down shirt looks on inside an auto repair shop bay.

Your Customer Isn't Window Shopping. They're Comparison Shopping.

What two shop leaders say it takes to earn the repair once a customer starts weighing options.
Leona Scott
Don’t Let the Business Lose Its Feel: Passing a Family Collision Shop to the Next Generation

Don’t Let the Business Lose Its Feel: Passing a Family Collision Shop to the Next Generation

A Minnesota shop's mother-daughter handoff suggests delegating real authority and explaining why customers trust the business.
Leona Scott

Digital Partners

Current Digital Issue: October 2026

Autobody News is a free monthly publication for the owners and managers of 36,000+ collision repair shops across the country.
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