Odessa shop owner Gilbert Ramirez says turning good ideas into lasting processes takes trust, team buy-in, and daily consistency.

How curious, people-focused leadership helps shops develop their teams and draw new talent to collision repair.

April White of White's Collision Service explains why her Oregon shops help customers file claims on the spot.

In three of four categories, 60% of shops that updated their surveys in the past 12 months raised rates, NABR data shows.

Clearing personal data and parts cart storage, two newer total-loss charges, are paid 37% and 33% of the time.

Cox Automotive cut its year-end Manheim index forecast to a 0.2% gain after third-quarter depreciation outpaced seasonal norms.

Plus, Collision Suite Connect launches a CCC ONE integration platform, and NABC Recycled Rides gifts two vehicles.

Most reported incidents this year caused no apparent injuries, and many happened while the robotaxi was stopped.

The agency is using negotiated rulemaking to update FMVSS 108, with comments and committee nominations due Nov. 9.

Tilzer on scaling lessons, customer lifetime value, and why collision shops should look at mechanical and glass.