Dive into the 2025 “Who Pays for What?” survey on frame and mechanical operations during this free webinar hosted by Autobody News.
With parts costs rising and carriers tightening loss-cost models, shops that can’t justify and negotiate OEM-mandated procedures are forced to eat the cost or risk unsafe repairs. Operators need current data and airtight documentation to defend margins without burning insurer relationships.
“Who Pays?” survey authors Mike Anderson, president of Collision Advice, and John Yoswick, editor and publisher of CRASH Network, unpacked payment-frequency data insurer-by-insurer, flagged the not-included line items most shops miss, and shared documentation scripts, KPI benchmarks and real negotiation tactics you can deploy tomorrow to boost both profit and repair quality.
They also gave an overview of the history of the survey and why it’s important to them to pay for the survey’s administration and production themselves without sponsor help.
The webinar is a must for owner-operators, general managers and estimators at single-shop independents and MSOs of up to 10 locations focused on structural and mechanical repairs.
