Who Pays for What Autobody Surveys

The “Who Pays for What?” surveys are administered quarterly to auto body shops nationwide, asking about billing and payment practices for about 100 not-included procedures and estimate line items.

Watch Now: Exclusive Frame & Mechanical Insights from ‘Who Pays’ Surveys

Survey authors Mike Anderson and John Yoswick look at the data and how collision repairers can use it to boost profit and repair quality.

Autobody News Staff

‘Who Pays?’ Survey Finds Payment for Radar Power Test Increasingly Common

The first "Who Pays for What?" survey of 2025 is now open through January.

Autobody News Staff

‘Who Pays?’ Survey: Post-Repair Inspections Necessary, but Clarity Needed from OEMs

Shop operators say they need OEMs to consistently indicate when post-repair inspections are "recommended" or "required.

Autobody News Staff

who-pays-for-what-survey-feather-block-prime

‘Who Pays’ Survey: More Shops Billing, Getting Paid for Feather, Prime and Block

The "Who Pays for What?" survey has been asking about the "not-included" repair operation since its first year in 2015.

Autobody News Staff

Getting Paid Aluminum Labor Rate May Be Tougher, But Other Vehicle Tech Adding to Estimates

A "Who Pays for What?" survey found insurers are pushing back on higher labor rates meant to cover added expenses to repair aluminum.

John Yoswick

‘Who Pays’ Survey Finds More Shops Researching Battery Reconnect Procedures

The survey also found most shops are getting paid by insurers to complete the research.

Autobody News Staff

‘Who Pays’ Survey Finds Shops Increasingly Billing, Being Paid for Seat Belt Inspections

The percentage of shops getting paid for the labor involved in inspecting seat belts and their associated components has more than tripled since the question about it first began to appear annually in the “Who Pays for What?” survey series in 2016.

Autobody News Staff

More Auto Body Shops Being Paid for Diagnostic Test Drives Before Repairs

While test driving a vehicle after repairs has long been a fairly standard practice---even before some ADAS calibrations made it a requirement---more auto body shops are billing for the time spent on this procedure, and the number of shops recognizing the need to perform a diagnostic test drive some vehicle prior to repairs is also growing.

John Yoswick

From the Desk of Mike Anderson: What You’re Missing by Not Researching Battery Disconnect and Reconnect Procedures

During a recent collision industry seminar I was teaching, I asked if there were any technicians in the class, and several people raised their hands.

Mike Anderson

More Shops Being Paid For Clearing A Driver’s Personal Data From A Total Loss Vehicle; Latest ‘Who Pays’ Survey Now Open Through October

Phone synching with a vehicle results in it becoming almost the equivalent of a cell phone on wheels – so shops are increasingly offering to erase all that personal data for a customer whose vehicle has been declared a total loss.