Autobody Shop Management News Page 7 of 48

Discover strategies and tips for effective collision shop management, focusing on operational efficiency, customer service, and business growth.

Cole Stranberg and Mike Schoonover podcast image on blue background

Legacy and Partnerships: What Mike Schoonover's 87-Year Family Business Can Teach Collision Repairers

The third-generation owner of Schoonover Bodyworks shares lessons built across nearly nine decades in the trade.

Lisa McArdle

Collision repair technician using a tablet in a shop with digital interface overlays representing AI tools and data-driven workflows.

Meeting Today's Customer Expectations: How AI Helps Your Shop Deliver

Customer expectations in collision repair have shifted fast. Here's how AI helps shops keep up without adding staff or complexity.

CCC

IBIS 2026: Repair Complexity, Fragmented Workflows Push Industry Toward Collaboration

Executives from OEC and Certified Collision Group laid out the operational and strategic pressures reshaping collision repair.

Stacey Phillips Ronak

Frame by Frame: From the Shop Floor to the Insurance Desk

Todd Ahrens has worked both sides of the shop-carrier divide — and he thinks better communication, not conflict, is the answer.

Leona Scott

The Mike Calvert Toyota Collision Center team at a recognition luncheon

Lessons From a Shop That Won Back-to-Back Toyota Collision Center of the Year

After inheriting a neglected certification program, Baldridge rebuilt the Houston shop's culture, processes, and financial model into a regional benchmark.

Leona Scott

From Cardiology to Collision: How One CSR's Career Change Points to Untapped Talent for Shops

Deanna Dahlheimer, who spent 27 years in medicine, makes the case for recruiting customer-facing candidates from outside the industry.

Lisa McArdle

Fewer Claims, More Total Losses: How Shops Are Adapting

From capture rate to cost controls, collision repairers share the strategies keeping their businesses on track as repairable claims continue to decline.

John Yoswick

person leaning on their elbows, eyes closed with hands on forehead

Getting to The Heart of The Issue: When Good Team Members Stop Speaking Up

At one shop, exhausted employees had stopped flagging issues long before the problems showed up in cycle times and sales.

Sheryl Driggers

people sitting in a room at a presentation

How One MSO Is Building Its Next Generation of Managers

G&C Auto Body gathers its leadership each year for intensive training, operational workshops, and culture-building designed to prepare managers for growth.

Lisa McArdle

Lessons from the Road: What CCC's Craig Stevens Is Hearing from Shops Across the Country

CCC’s director of solutions delivery shares what collision repair professionals are asking him— and best practices for what they can be doing about it.

Jess Fritsche