Autobody Consumer Behavior

Discover analyses on consumer behavior trends affecting the collision industry, including preferences, expectations, and the demand for services.

Consumer Sentiment Falls as Cox Automotive Reports Resilient Vehicle Sales

Falling consumer confidence and stronger-than-forecast vehicle sales come alongside separate CCC data showing total loss frequency at a record 23.

Lisa McArdle

A new consumer survey adds a demand-side data point to trends collision shops are already seeing on the claims side.

Lisa McArdle

Stagnant new-vehicle sales, rising average vehicle age, and a fleet skewing older and more complex are converging on collision repair.

Lisa McArdle

Federal energy forecasters project a year-over-year decline in driving miles, which may impact claim volume.

Lisa McArdle

Consumers are keeping older vehicles for longer, a shift that could add to existing pressure on collision repair volume.

Lisa McArdle