CIECA Webinar to Look at Top Collision Industry Trends in 2024

The one-hour broadcast will feature Ryan Mandell, director of claims performance for Mitchell International, Inc.

Ryan Mandell.

The Collision Industry Electronic Commerce Association (CIECA) announced its next CIECA webinar is scheduled for 11 a.m. PST/1 p.m. CST/2 p.m. EST Jan. 25: “Top Collision Industry Trends to Watch in 2024.” The one-hour webinar will feature Ryan Mandell, director of claims performance for Mitchell International, Inc.

Mandell said over the last several years, the collision industry has faced unprecedented challenges. During the live broadcast, he will discuss the most consequential trends affecting collision repairers, auto insurers and vehicle manufacturers.

Those trends include the impact of:

  • More trucks, SUVs and luxury automobiles on the road
  • Fluctuating vehicle prices on total loss frequency
  • Rising average repairable claims severity
  • Inflation and ongoing supply chain disruptions
  • Advanced Driver Assistance Systems (ADAS) associated with the repair process
  • Increasing refinish and labor costs
  • Record-breaking electric vehicle (EV) sales

All industry segments, including CIECA members and non-members, are invited to attend the Jan. 25 webinar.

Mandell is the director of claims performance for Mitchell’s Auto Physical Damage division. He works hand-in-hand with insurance executives and material damage leaders to provide actionable insights and consultative direction for their claims organizations. 

Prior to joining Mitchell, Mandell was director of northern operations for B&R Auto Wrecking, a manager for Precision Collision Auto Body, and a claims representative for Progressive Insurance. He frequently speaks at industry events on trends in auto insurance, collision repair and vehicle complexity and has been quoted in publications including The New York Times, Wired UK, Road & Track and Automotive News

Attendees can earn Automotive Management Institute (AMi) credit toward an industry-recognized professional designation and specialty degree by attending this webinar. 

To register for the CIECA webinar, visit the website.

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