The modern collision shop faces an uncomfortable reality: servicing today's vehicles often requires factory-level diagnostic tools, yet acquiring and maintaining those tools across multiple OEM platforms can be a big logistical issue.
The complexity drives many shops to simply outsource the work, but OEMTools from CAS of New England offers a different approach: consolidating the complexity of OEM diagnostics into a single, high-touch relationship that keeps revenue in-house while delivering the expertise shops need to succeed.
One call, multiple platforms
When ADAS-equipped vehicles arrive for repair, pre-scan and post-scan requirements aren't optional—they're mandatory. Insurance companies increasingly demand confirmation using factory scan tools, and OEM requirements change regularly. For shops with significant volume, this can mean juggling multiple OEM platforms, each with its own sales process, support protocols, and subscription schedules.
OEMTools serves as the single source for factory diagnostic tools across all major OEM platforms. Through CAS, collision shops can access factory-level scanners for Ford IDS, BMW, Chrysler, General Motors, Honda/Acura, Nissan/Infiniti, Toyota/Lexus, VW/Audi, and more.
CAS offers turnkey packages with configured laptops and no-charge service loaners to help keep shops moving even when something breaks. While OEM tool repairs can take a few weeks, CAS ships loaners within days at no cost. For shops with significant tool investments, CAS offers a fixed support fee that manages all subscription renewals and extends hardware warranties, creating predictable costs.
This approach has earned recognition from manufacturers themselves. A former Ford product manager previously identified CAS as its number one customer globally, calling its offering "the ideal support model." CAS also provides remote access for vehicle lines shops don't regularly service, keeping revenue in-house while delivering OEM-compliant work.
Expert support when it matters most
Where CAS further differentiates itself is in the depth and accessibility of its technical support. The company employs a generous roster of full-time staff, with the majority dedicated to providing technical assistance. These automotive specialists typically hold L1 ASE certification and possess deep knowledge across all the products they sell.
The support philosophy is deliberately consultative and hands-on. When technicians encounter complex challenges, CAS stays on calls for 17 minutes or longer to resolve issues completely and can even perform remote repairs, allowing shop personnel to focus on their core work.
Training that builds capability
Beyond reactive support, CAS emphasizes proactive education. Every tool delivery includes initial training, with ongoing support continuing after the sale. CAS offers customized training on a per-shop basis, even on equipment purchased elsewhere, contracting experts to remotely train technicians on tools they already own.
This approach prioritizes building trust over immediate sales, a philosophy that has kept CAS in continuous operation for 30 years. For technicians navigating increasing vehicle complexity, having accessible expertise can mean the difference between completing a repair profitably or watching it consume excessive shop time.
The complete solution
By integrating tools, subscriptions, support, and education into a unified offering, CAS creates a model where collision shops accelerate throughput and have less issues with insurance reimbursement, while technicians gain the confidence that comes from having expert backup when challenges arise.
In an industry where diagnostic complexity continues to escalate, CAS has established itself as a trusted partner that makes factory-level work achievable for independent collision facilities.
Learn more about CAS of New England and OEMTools at oemtools.com.
