John Yoswick

John YoswickJohn Yoswick is a freelance automotive writer based in Portland, Oregon, who has been writing about the collision industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com).

He can be contacted at john@crashnetwork.com 

Wednesday, 06 April 2022 15:09

‘Who Pays for What?’ Surveys Shed Light on Not-Included Items Auto Body Shops are Charging, Getting Paid For

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Trainer and consultant Mike Anderson’s idea wasn’t new, but his implementation of it has had some significant impact for the industry.

In 2015, Anderson, of Collision Advice, wanted to resurrect a type of report he remembered finding helpful years earlier when he still owned a pair of auto body shops in Virginia.


“For many years when I owned my shops, I looked forward to a report one of the industry publications produced that showed what not-included labor procedures shops were billing for, and which of the largest insurers were paying for those procedures,” Anderson said. “That publication was long gone in 2015, so I decided to take their basic idea and expand on it.”


Rather a single survey asking about a couple dozen labor procedures, Anderson worked with industry publication CRASH Network to create four different quarterly surveys that in total would ask about billing and payment practices for about 100 not-included procedures and estimate line items.


“I knew if enough people participated, we could accomplish several things,” Anderson said. “Even just taking the surveys would serve as a reminder to those shops about the not-included items they were doing and could potentially be paid for. And the findings would help reassure shops that despite what they might be told, they aren’t ‘the only one’ charging for those items.”


Anderson’s first “Who Pays for What?” survey launched in April 2015, and industry interest in the project was immediately clear. More than 980 shops, from all 50 states, participated in that first survey, which focused on not-included refinish labor operations.


“I’ve talked to a lot of people who have done surveys in this industry over the decades, and no one has had anywhere close to that level of participation,” Anderson said. “We knew we’d tapped into something shops were hungry for.”


That appetite hasn’t diminished. Each survey since has received response from 500 to more than 1,000 shops, and a total of more than 5,000 shops have...

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