Ryan DeMarco grew up sweeping floors at the shop his father opened in Eustis, Florida in 1993. He did prep work, an apprentice stint as a body technician, went to college, and came back as an estimator, then a manager. In 2016, he worked out an ownership deal with his dad and has been running the operation since.
All County Collision is an 11-person independent shop with one current location and a second expected to open later this year. In that time, DeMarco has taken the shop through eight OEM certification programs, built a production workflow that automates customer communication in real time, and brought ADAS calibrations in-house after concluding that subletting the work compromised both quality and margins.
"Once you have your first OEM certification, you have 80 to 90% of what it would take to get any of the other certifications," DeMarco said. "But there are specific things for each one, and then you have to document everything for each one."
THE STACK
Estimating and Management
- Estimating: CCC
- Shop Management: CCC
- Parts Ordering: CCC, PartsTrader, OpsTrax, CollisionLink
- Accounting: QuickBooks Online
All County Collision runs CCC for both estimating and shop management. DeMarco inherited a different setup when he took over, running Audatex for estimating and ProfitNet for management, but shifted to CCC after noticing the majority of his insurance partners were on that platform. Consolidating estimating and management under one system eliminated the need to export and reconcile between the two.
"I like shiny new objects," DeMarco said. "CCC does everything, and it does estimating and some other things very well, but as far as communication or production management, there are certain tools out there that fit me and my shop better."
Parts ordering uses four platforms: CCC, PartsTrader, OpsTrax, and CollisionLink. The shop targets close to 100% OEM parts and uses price-matching across platforms to get there. CollisionLink and OpsTrax skew OEM, while PartsTrader covers a broader range of manufacturers.
CCC's price-matching capability has grown stronger in recent years and handles a meaningful share of orders. The goal, DeMarco said, is to minimize customer out-of-pocket cost while keeping parts OEM wherever possible.
Communications and Workflow
- Customer Communication: Body Shop Booster
- Internal Communication: Microsoft Teams
- Photo and Documentation: CCC One
- Scheduling/Capacity Planning: Onboard Scheduler
Customer communication runs through Body Shop Booster, but the more distinctive piece of the workflow is how it connects to the shop's production board. All County Collision uses Onboard, a Kanban-style production management system, integrated with Body Shop Booster so that moving a vehicle tile on the production board automatically triggers a customer text update.
A multi-monitor office setup at All County Collision displays the shop's Onboard production board alongside a live shop floor camera feed."My customers actually know the status of their vehicle before, or at least at the same time as my service advisors," DeMarco said.
The shop also uses Onboard to send automated messages to front-office staff and parts managers as a vehicle moves through repair phases, cutting down on manual check-ins between departments. After-hours calls go to an AI phone agent through Body Shop Booster, which can answer questions and book estimate appointments. DeMarco said the production-linked automation came out of direct collaboration with the vendors.
DeMarco also uses Onboard's scheduling function to load-level incoming work based on repair hours before committing to drop-off dates.
Every vehicle is documented through CCC One at check-in: photos of all four corners, adjacent panels, prior unrelated damage, dashboard condition, fuel level, and odometer reading. The pre-scan and pre-wash follow before the vehicle moves into repair planning.
Repair and Production Technology
- Scanning and Diagnostics: AirPro Diagnostics, Autel
- ADAS Calibrations: In-house (Autel IA900/AirPro)
- Measuring: Car-O-Liner Vision2 X3
- Paint Mixing and Color Matching: Axalta Colornet
- Spray Booths: Garmat (two downdraft booths)
All County Collision uses both AirPro Diagnostics and Autel for scanning, with the division driven by OEM requirements. When a manufacturer specifies OEM software, the shop uses AirPro. Autel covers the remainder, and the two systems work together on calibration jobs, with many calibrations performed using the Autel system in conjunction with OEM software.
DeMarco brought ADAS calibrations in-house in September 2025 after growing frustrated with the quality control challenges of using mobile vendors.
"If I have a mobile vendor coming in and my technician is using that space, they're likely to do a calibration in the parking lot, which is not a controlled environment," he said.
He purchased the Autel IA900 frame, built out a dedicated area with a level surface and controlled lighting, and stopped subletting. The decision was also financial: reviewing the shop's sublet numbers made the margin case for in-house work straightforward.
"I can ensure higher quality of the calibrations and have better cycle time, because I'm not waiting on anybody," DeMarco said. "And on top of that, I can make a higher percentage in gross profit."
Structural measuring runs on the Car-O-Liner Vision 2 X3. Paint mixing and color matching use the Axalta Colornet platform with the Axalta Iris scan camera, which reads the vehicle's color and provides tinting tools on-screen to optimize color match. Two Garmat downdraft booths handle paint application.
What collision repair technology could you not live without?
DeMarco named the KECO glue pull repair system as the tool most worth highlighting for other shops. The system bridges the gap between paintless dent repair and traditional collision repair, allowing technicians to pull significant dents without grinding off paint, welding studs, or disturbing the e-coat on the back side of a panel.
"We've been able to get pretty significant dents out with very little metal work beyond the glue pull, and with very, very little — almost no— filling," he said.
The KECO setup All County Collision purchased includes a lateral tension tool, which applies outward pressure on either side of a dent while a separate tool pulls from the center. DeMarco said there is a learning curve and the process takes longer than traditional repair at first, but speeds up with practice. He recommended buying the manufacturer's training alongside the equipment.
On the technology horizon, DeMarco pointed to UV primers and fillers as one of the more significant recent process changes in the shop. UV-cured products eliminate solvent shrinkage and reduce cure time from roughly 30 minutes to about 30 seconds under a light.
"Once it's cured, it's not moving," he said.
OEM certification management remains a time-intensive part of DeMarco's role. Each program has its own documentation requirements, some of which are handled by the manufacturer's representative during a shop visit and some of which the shop must compile and submit independently. The second location currently under construction will require All County Collision to go through much of that process again.
For shops considering their own certification path, DeMarco's experience suggests that front-loading the documentation infrastructure for the first program significantly reduces the lift on subsequent ones.
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