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Recent Columns
- Hey Toby! Kool Tools: SEMA 2018
- Day Job/Night Job: Mike's Auto Body Estimator Chases Fame as Stand-up Comic
- Marketing for Shops: Broadly Helps Body Shops Shine Online
- In Reverse: Vehicle Safety Equipment Through the Years
- The Best Body Shops’ Tips: How to Implement an Effective Scheduling Process to Achieve Revenue & Cycle Time Goals
Stacey Phillips
Stacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.
She can be reached at sphillips.autobodynews@gmail.com.
The Best Body Shops’ Tips: How to Implement an Effective Scheduling Process to Achieve Revenue & Cycle Time Goals
Written by Stacey Phillips
For body shop owners and managers who are still “winging it” when scheduling repair jobs, there is a better way to manage the process and proactively run a collision repair shop, according to Dave Luehr and Ron Kuehn.
The Best Body Shops’ Tips: How Implementing a Lean Process Can Improve a Shop’s ROI & Decrease Cycle Time
Written by Stacey Phillips
Collision repairers often don’t recognize the tremendous value of incorporating well-defined processes into their body shops, according to Steve Feltovich, president of SJF Business Consulting LLC.
The Best Body Shops’ Tips: An Insider's Guide to Handling Media Interviews During a Crisis
Written by Stacey Phillips
There’s an important question everyone in the collision repair industry should ask themselves, according to award-winning journalist and communication trainer Jeff Ansell: If your body shop or business is accused of transgressions, real or imagined, would you know how to respond to the media?
Solving the Tech Shortage: AR Collision Repair Instructor Calls Out to Industry: ‘Please Employ My Students’
Written by Stacey Phillips
Autobody News Invites Your Input
It should come as no surprise to hear that across the country, collision repair shop owners and managers are facing a shared challenge: how and where to find new technicians.
Shop Strategies: TX Body Shop Invests in Community, Technology, OEM Certifications
Written by Stacey Phillips
Robert Walne’s grandfather, Herb Walne, founded Herb’s Paint & Body in 1956. The business encompassed a Humble Oil (Exxon) service station, a full-service mechanical shop, a drive-through car wash and a paint and body shop in northeast Dallas, TX.
The Best Body Shops’ Tips: How to Prepare and Negotiate Better Deals With Industry Partners
Written by Stacey Phillips
With the collision repair industry increasingly becoming more competitive and margins getting thinner, it’s more important than ever to negotiate better deals with industry partners, according to Eric Newell.
The Best Body Shops’ Tips: 5 Key Steps to Implementing Practical Production Processes
Written by Stacey Phillips
“Sometimes I think pushing a repair through a collision center is like putting a bag into the security scanner at the airport,” said John Shoemaker, business development manager for BASF Automotive Refinish Coatings North America. “You put the bag on the belt and hope it comes out the other end without any complications.”
The Best Body Shops’ Tips: Why OEM Certifications Are Critical to Remain in Business
Written by Stacey Phillips
For those body shops still not convinced that obtaining OEM certifications is a critical component for surviving in the future, Robb Young of Assured Performance said, “Change is necessary if you want to capitalize on the opportunity of the future. If you continue to run your business the same way you have been, five years from now your business will either be dying or go out of business.”
The Best Body Shops’ Tips: How to Take Great Photos to Support Your Estimates
Written by Stacey Phillips
Writing a proper estimate is an important component of running a successful collision repair facility.
The Best Body Shops’ Tips: The Power of Peer Groups and Why to Join One
Written by Stacey Phillips
Managing a collision repair facility today requires an owner to wear many different hats and have a great deal of knowledge, according to Jim Keller, CEO/president of 1Collision Network based in Milwaukee, WI.
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Shop Strategies: Leadership Development, Process-Centered Environment Enable TX Shop’s Business to Grow
Written by Stacey Phillips
Courteous, professional and high-quality---these are some of the words Leila Bates said customers have used to describe the work provided at Bates Collision Centers.
Shop Strategies: How Independent Nashville Body Shop Nurtures Homegrown Talent
Written by Stacey Phillips
Sixty years ago, John (J.T.) Whaley opened a small body shop in Nashville, TN, which he named Whaley Body Shop.
Shop Strategies: All-Female Body Shop Encourages Next Generation of Auto Body Techs
Written by Stacey Phillips
When Hilary Noack was a teenager, she noticed a flier about a festival in Long Beach, CA, called Ink-N-Iron. At the time, it featured old custom cars, tattoos and music.
The Best Body Shops' Tips: The Power of Leadership — Tips on How To Be a Great Leader
Written by Stacey Phillips
An important aspect of being a great leader is knowing when and how to create what Ken Perlman refers to as “psychological safety.”