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Recent Columns
- Shop Strategies: TX Body Shop Invests in Community, Technology, OEM Certifications
- Day Job/Night Job: Eric Newell Is Not Afraid to Serve His Community in Different Ways
- In Reverse: Early DRP Programs of the 1960s
- From the Desk of Mike Anderson: Automakers' Increased Role in Claims Seems Just on the Horizon as Connectivity Happens
- Marketing for Shops: 3 Shop-Friendly New Marketing Ideas for 2019
Stacey Phillips
Stacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.
She can be reached at sphillips.autobodynews@gmail.com.
Shop Strategies: TX Body Shop Invests in Community, Technology, OEM Certifications
Written by Stacey Phillips
Robert Walne’s grandfather, Herb Walne, founded Herb’s Paint & Body in 1956. The business encompassed a Humble Oil (Exxon) service station, a full-service mechanical shop, a drive-through car wash and a paint and body shop in northeast Dallas, TX.
The Best Body Shops’ Tips: How to Prepare and Negotiate Better Deals With Industry Partners
Written by Stacey Phillips
With the collision repair industry increasingly becoming more competitive and margins getting thinner, it’s more important than ever to negotiate better deals with industry partners, according to Eric Newell.
The Best Body Shops’ Tips: 5 Key Steps to Implementing Practical Production Processes
Written by Stacey Phillips
“Sometimes I think pushing a repair through a collision center is like putting a bag into the security scanner at the airport,” said John Shoemaker, business development manager for BASF Automotive Refinish Coatings North America. “You put the bag on the belt and hope it comes out the other end without any complications.”
The Best Body Shops’ Tips: Why OEM Certifications Are Critical to Remain in Business
Written by Stacey Phillips
For those body shops still not convinced that obtaining OEM certifications is a critical component for surviving in the future, Robb Young of Assured Performance said, “Change is necessary if you want to capitalize on the opportunity of the future. If you continue to run your business the same way you have been, five years from now your business will either be dying or go out of business.”
The Best Body Shops’ Tips: How to Take Great Photos to Support Your Estimates
Written by Stacey Phillips
Writing a proper estimate is an important component of running a successful collision repair facility.
The Best Body Shops’ Tips: The Power of Peer Groups and Why to Join One
Written by Stacey Phillips
Managing a collision repair facility today requires an owner to wear many different hats and have a great deal of knowledge, according to Jim Keller, CEO/president of 1Collision Network based in Milwaukee, WI.
Shop Strategies: Leadership Development, Process-Centered Environment Enable TX Shop’s Business to Grow
Written by Stacey Phillips
Courteous, professional and high-quality---these are some of the words Leila Bates said customers have used to describe the work provided at Bates Collision Centers.
Shop Strategies: How Independent Nashville Body Shop Nurtures Homegrown Talent
Written by Stacey Phillips
Sixty years ago, John (J.T.) Whaley opened a small body shop in Nashville, TN, which he named Whaley Body Shop.
Shop Strategies: All-Female Body Shop Encourages Next Generation of Auto Body Techs
Written by Stacey Phillips
When Hilary Noack was a teenager, she noticed a flier about a festival in Long Beach, CA, called Ink-N-Iron. At the time, it featured old custom cars, tattoos and music.
The Best Body Shops' Tips: The Power of Leadership — Tips on How To Be a Great Leader
Written by Stacey Phillips
An important aspect of being a great leader is knowing when and how to create what Ken Perlman refers to as “psychological safety.”
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The Best Body Shops' Tips: Robaina Direct Addresses Considerations for 'Small and Medium Damage Repairs'
Written by Stacey Phillips
During a recent Guild 21 podcast sponsored by VeriFacts, Bryan Robaina asked attendees if it’s best to replace parts with new ones during a repair to maintain the vehicle’s OEM / Certified Pre-Owned (CPO) status.
The Best Body Shops’ Tips: How To Increase CSI, Encourage Repeat Business and Differentiate Your Shop
Written by Stacey Phillips
During a recent webinar, Nick Schoolcraft explored the three most common causes behind unfavorable customer interactions at collision repair facilities. He also shared tactics and tools to help attendees overcome these obstacles to enhance their businesses.
Shop Strategies: CA Body Shop’s Business Model Focuses on Heavier Collision Repair Work
Written by Stacey Phillips
Earlier this year, industry veteran David Caulfield opened Fix Auto Anaheim North in Anaheim, CA, using an innovative business model.
The Best Body Shops’ Tips: Repair Vs. Replace—What A Body Shop Should Consider
Written by Stacey Phillips
With nearly 23 million vehicles involved in accidents annually---a statistic that is trending upward, according to Vincent Romans, The Romans Group---body shops across the country are being faced with deciding if they should repair or replace non-structural components during the repair process.