“Mother Nature is going to do what Mother Nature wants to do,” said Jim Ricci, Vitro business development manager, US ARG, of the Dallas-Fort Worth Metroplex, TX, area, on Feb. 23 as he recalled the previous week’s snowstorm. “Until it happens you can’t anticipate how you’re going to react to the situation. None of us lost communication with each other and that was good."

The deadly, once-in-a-generation winter storm that left millions without power in Texas had car rental companies scrambling to maintain operations and get customers safely on their ways.