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Southwestern News

1HomePageMap small sw 0816Local news stories affecting the auto body industry in Arizona, Utah, Arkansas, ColoradoTexas, New Mexico, Oklahoma, and Louisiana

Driver claims mobile dent repair businesses did $3,700 in damage

When cameras from the NBC 5 Investigates Consumer Unit started rolling, two so-called repairmen went running, according to Deanna Dewberry of the NBC 5 Investigates Consumer Unit.

A North Texas student told the news team that after his bad experiences with two different mobile dent repair businesses, he wanted to warn others to steer clear of drive-up, fix-it auto repairmen whose promises and prices seem too good to be true.

A Louisiana body shop owner saw his daughter using Twitter to survey her friends on an important social matter, and a light bulb went off in his head.

Dallas, TX, police are looking for the driver of the car that rammed and flipped another vehicle, sending all four of its occupants to the hospital with serious injuries. Officers were dispatched to the 3600 block of North Jim Miller Road at 2:30 a.m.; four people were reported injured in the major accident. When they arrived, officers discovered how major: They found a silver car that had collided into a street light with such force the car yanked the pole and its concrete base out of the ground. The car had turned over. The occupants—two men and two women, according to initial reports—told police what had happened: They’d just left a club at Dilido Road and East R.L. Thornton Freeway and, for reasons still not clear, another car began to follow them. The car stayed with them all the way to Jim Miller Road where, they told police, the driver rammed them from behind and sent them into the street light. The suspect then drove off. All four passengers were transported to Baylor University Medical Center. The suspect, last seen in a black car, will be charged with aggravated assault with a motor vehicle.

In 2013, Texas drivers and homeowners filed the fewest number of complaints against their insurance companies since the Texas Department of Insurance (TDI) began keeping records, the Insurance Council of Texas reports. According to the TDI Consumer Protection division, there was approximately one justified complaint for every 16,000 auto or homeowner insurance policies in effect. Auto insurance complaints have been going down every year since 2002. Last year, with nearly 15 million auto policies in effect, 900 drivers filed complaints with TDI, another record low.

“These record low numbers demonstrate that insurance companies are responding quickly and offering fair settlements to their customers” said Mark Hanna, a spokesman for the ICT. “The TDI data shows insurers have been successful in keeping complaints down to a minimum.” The majority of complaints filed with TDI over property and casualty issues deal with delays in settling claims. With a complaint in hand, the TDI Consumer Protection division steps into help resolve these claims for consumers.

Collision repair instructor, Tim Butts, demonstrates how to use an air brush to Westville, TX, junior Antronette Mehlhorn during the Monster Jam Open House on Friday, January 31, 2014, at the Universal Technical Institute in Houston, TX. The preview, which was open to the public, drew in over a thousand high school students from throughout the area for campus tours, autographs with the Grave Digger driver and crew, and more.

According to the Texas Department of Transportation, approximately one automobile accident occurs in the state every 82 seconds; additionally, countless vehicles are subjected to hail, parking lot damage, and other mishaps each day. To help combat these numbers with affordable, expert vehicle repair, Mike Henley, owner of Henley's Paint and Body, has launched a campaign to increase awareness of their unique auto body repair options for residents of Bryan, College Station, and the surrounding areas.

Henley affirmed, “When customers visit our Bryan and College Station Auto Body Shop, they can expect the best repair possible, expert service and a smooth experience in every aspect. Our facilities are manufacturer-certified and we employ factory trained technicians. In addition to paintless dent repair, we are among the very few shops in the area offering laser guided frame straightening and a downdraft spray booth.”

In the past, when vehicles suffered a bent frame as the result of an accident, owners were given one of two options: they could allow their repair shop to remove the bent portion of the frame and weld in a straight piece, or they could give up their vehicle as a total loss. When choosing the latter, they could only hope their insurance provider offered them enough reimbursement to cover the cost of a new vehicle. With the welding alternative, they ran the risk of compromising the structural integrity of the vehicle.

The introduction of laser-guided frame straightening provided a new solution. Some frames can be straightened using sophisticated software and state-of-the-art laser-alignment tools. This method is only effective when performed by skilled technicians with a firm understanding of how the process works, and Henley's Paint and Body is one of only a handful of shops in the vicinity able to offer this service.

Concluded Henley, “We also provide a full array of traditional repair methods and detailing services. We gladly offer free estimates and insurance claim assistance. Our technicians are fully-certified in both foreign and domestic vehicles, and we specialize in luxury models like Mercedes, Volvo, Porsche, and Jaguar.”