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Midwestern News

1HomePageMap small mw 0816Local news stories affecting the auto body industry in Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, and Wisconsin

Its own Cleveland-based division headquarters was the site of the last Sherwin-Williams Automotive Finishes A-Plus™ University EcoLean™ Suite of Training Course Offerings. Featuring the ‘Achieving Service Excellence’ course, training was held August 21, 2013, in Warrensville Heights, OH.

The ‘Achieving Service Excellence’ program is designed for shop owners, production managers, customer service representatives, and estimators to provide them with the skills, knowledge, and tools necessary to improve their collision center’s quality, production, and output… by focusing on the right types of customer service.

“Lean collision repair shops— and those that utilize the right methods of customer service—are able to reduce internal costs and raise their level of CSI and output quality. This two-fold result often helps them gain a competitive advantage in their respective markets,” says Steve Feltovich, Manager of Business Consulting Services for Sherwin-Williams Automotive Finishes.
The ‘Achieving Service Excellence’ course discussed the following topics:
● How to become more profitable with a customer-focused strategy
● How to establish a proven method for providing each customer with value
● How to build a strong brand based on customer service excellence
● How to improve efficiency and effectiveness of your customer service staff
● Identifying service excellence professionals in and out of your organization
● Explain driving factors behind the experiential service economy
To register online for an upcoming Cleveland A-Plus University EcoLean ‘Achieving Service Excellence’ course, go to http://www.sherwin-automotive.com/customer-programs-services/a-plus-network/calendar-of-events/.
For more information on the A-Plus Network, call 800-798-5872 or go to http://www.sherwin-automotive.com/en/Markets/Collision-Repair/A-Plus-Network.aspx.

Several car dealerships have filed an antitrust class action against four Japanese automobile parts suppliers for allegedly rigging bids for lighting equipment sold to major car companies.

Mitsuba Corp., Koito Manufacturing Co. Ltd., Ichikoh Industries Ltd. and Stanley Electric Co. are being sued in the class action of Martens Cars of Washington Inc. et al. v. Koito Manufacturing Co. Ltd. et al., which the plaintiff car dealers filed in the U.S. District Court for the Eastern District of Michigan.

In one of the world’s largest antitrust price-fixing actions, a group of auto parts manufacturers continues to face claims of bid rigging and price fixing in a multidistrict litigation (“MDL”) following a Michigan federal judge’s refusal to dismiss federal antitrust claims.

Direct and indirect purchasers in the putative class action of In re Automotive Parts Antitrust Litigation accuse the manufacturers of conspiring to fix the prices of wire harness systems in automobiles. The allegations track a U.S. Department of Justice (“DOJ”) investigation into the auto industry, which has already resulted in guilty pleas involving the manipulation of wire harness pricing during secret meetings.

Wisconsin is notorious among automobile, motorcycle, truck, and recreational vehicle manufacturers as having the worst lemon law in the country. The law places unreasonable and unworkable requirements on OEMs that allows lawyers like self-proclaimed “Lemon Law King,” Vince Megna, to win exorbitant awards that have no apparent relationship to the underlying goals of the law. For example, in Marquez v. Mercedes-Benz, a vehicle that cost $56,000 resulted in a $618,000 award, with over $300,000 in attorney fees.

Wisconsin is the only state in the nation to provide for mandatory double damages under its unique lemon law. Under Wisconsin law, if the manufacturer fails to provide a comparable vehicle or refund for a “lemon” within 30 days of the vehicle owner’s request, the the courts are required to award him or her double any pecuniary loss, together with costs, disbursements and reasonable attorney fees. The courts have interpreted “pecuniary” loss to include the vehicle’s purchase price.

Assembly Bill 200, currently in front of the legislature, would repeal the nondiscretionary double-damage requirement, but the fundamental obligation that a manufacturer provide a comparable vehicle or refund remains unchanged. The law will still allow a consumer to bring an action to recover any pecuniary loss (including the cost of the vehicle), along with costs, disbursements and reasonable attorney fees, and any equitable relief the court determines appropriate, if the manufacturer fails to provide the vehicle or refund within the specified deadline. Thus, manufacturers still have every incentive to provide a timely refund or vehicle, but lawyers will have less incentive to delay resolution of the dispute.

Mercedes-Benz USA LLC has paid out another $260,000 in a long-running lemon law case. Attorney Vince Megna (known locally and self-identified as the ‘Lemon Law King’) sued the company in 2005 on behalf of a Waukesha businessman who purchased what was deemed a defective E-series sedan. The state Supreme Court last year upheld a $482,000 judgment against the company. Megna argued the company owed interest that had accrued during the case’s court journey and Mercedes-Benz paid $618,000.

A Waukesha County judge has now ordered the company to pay attorney fees and costs totaling $259,536. MB-USA cut a check dated the same day.

According to court documents, Marquez purchased a $56,000 E320 from a Milwaukee dealership in April 2005. Almost immediately, the car wouldn’t start and a number of repair attempts failed. In October 2005, Marquez had Megna send Mercedes-Benz a lemon law notice, demanding a refund. Under the law, the company had 30 days to comply. Marquez and the company spent most of those 30 days discussing a replacement vehicle in lieu of a refund. Ultimately, Marquez said he wanted a refund five days before the compliance window closed.

Tuesday, 23 July 2013 17:19

Fierce Hail Creates 500 Claims by 10 AM

Insurers and auto body shops were deluged Monday, July 21, with phone calls as hundreds of Rapid City residents reported damage that occurred in Saturday's fierce hail storm.

"Before 10 o'clock, we had more than 500 total claims," State Farm Agent Matt McCormick said while catching his breath Monday. "We're likely to set up a temporary claims facility to direct people to for minor damage."

read full story HERE