John Yoswick

John YoswickJohn Yoswick is a freelance automotive writer based in Portland, Oregon, who has been writing about the collision industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com).

He can be contacted at john@crashnetwork.com 

Thursday, 13 August 2020 17:21

Mitchell Doesn’t Share Data with CARFAX, as CIC Committee Works to Address Issue

Written by
Jack Rozint of Mitchell International said his company doesn’t share any U.S. shop information with CARFAX. Jack Rozint of Mitchell International said his company doesn’t share any U.S. shop information with CARFAX.


Mitchell International is the latest company to publicly state that it doesn’t share U.S. shop estimate data with CARFAX.

“Mitchell has never…shared any data with CARFAX, and we have no plans to and never will,” Jack Rozint, a senior vice president at Mitchell, said during this summer’s Collision Industry Conference (CIC), the first time the conference has been held as a virtual meeting. “Anything on a U.S. claim or repair that showed up on CARFAX, I can assure you, did not and will not come from Mitchell.”


For a number of years, shops have sporadically reported incidents of data from estimates or parts orders relative to a particular vehicle seemingly resulting in an entry on CARFAX or another history report for that vehicle. It’s a topic that’s been raised at CIC multiple times.


CCC Information Services and Entegral, the Enterprise-owned software platform, last fall issued statements saying they do not share information with CARFAX. The CIC “Data Access, Privacy and Security Committee” says it has invited Audatex to make a similar presentation on the issue this fall.


But committee member Aaron Schulenburg, executive director of the Society of Collision Repair Specialists (SCRS), said even though a CARFAX representative has been at CIC when the concerns are raised, the company hasn’t “stepped up to the microphone in a public setting and addressed them.”


The CIC committee has not asked CARFAX to address specific incidents, but SCRS has. CARFAX, Schulenburg said, has not provided information to SCRS to help the association “identify where the information is coming from” but rather just says “they protect their sources of information.”


Could insurers be the source providing the information?


“There have been test estimates sent through with no insurance company attached to it, a customer-pay,” committee chairman Dan Risley said of a number of tests he’s seen that have resulted in CARFAX entries. “It was only an estimate, not even a repair. No part [for the vehicle] was even physically ordered. So we have run our head into a wall running through the whole gamut of different tests to identify and isolate potential [sources]. We have not landed on one yet.”

Previous Page Read More »

Read 369 times