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Mike Anderson

mike anderson autobody newsMike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

 
Tuesday, 04 May 2021 15:34

From the Desk of Mike Anderson: Collision Repair Industry Has a New Voice on OEM Safety Inspections

Written by by Mike Anderson
I-CAR has posted a brief form shops can use to submit information on the safety inspections they perform, what triggered the inspections and what was found. I-CAR has posted a brief form shops can use to submit information on the safety inspections they perform, what triggered the inspections and what was found.

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One of the issues I have written and spoken about most passionately recently---including being quoted in an article on the front page of Autobody News in April---is my belief the post-collision safety inspections called for by most automakers are the single biggest friction point in the collision repair industry right now.

We see shops looking to do the right thing, but getting pushback from third-party payers.

 

This is why I want to give a shout-out to the team at I-CAR. They recently held a virtual summit in regards to automaker safety inspections as the start of some dialogue about what some OEMs require, when those inspections are needed, what outcomes they produce and what they can prevent.

 

I-CAR invited participants from all industry stakeholders---OEMs, insurers and collision repairers---and about 150 people participated. This is important because it’s only when we start talking about these issues that we can work toward resolution while ensuring the vehicle owner gets a complete and safe repair.

 

It would have been unrealistic to go into that virtual summit expecting a solution would come out of just one meeting. But I’m encouraged by what I’ve seen happening since that time.

 

I had one specific insurer, for example, ask me to put them in touch with some of the OEMs to have a direct dialogue to better understand this issue. It was an insurer seeking to do the right thing. So I want to give a shout-out to that insurer---even though I can’t identify them here---and to the OEMs that agreed to speak with that company.

 

I want to give a shout-out to FCA, now part of Stellantis, for publishing an updated statement this spring to provide more clarity in regard to steering columns after a collision. The automaker also held a webinar for its certified collision repair shops to give those collision professionals a chance to hear from the automaker’s technical experts and get more information about safety inspections.

 

Thank you to the team at FCA. They heard the voice of the industry, and said, “Let’s engage in some dialogue on this.”


There’s another automaker that, depending on when you are reading this, has announced...


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