"Who Pays For What?" Surveys

Who Pays for What?

‘Who Pays’ Survey: More Shops Billing, Getting Paid for Feather, Prime and Block

The "Who Pays for What?" survey has been asking about the "not-included" repair operation since its first year in 2015.
April 3, 2024 Autobody News Staff

Getting Paid Aluminum Labor Rate May Be Tougher, But Other Vehicle Tech Adding to Estimates

A "Who Pays for What?" survey found insurers are pushing back on higher labor rates meant to cover added expenses to repair aluminum.
March 28, 2024 John Yoswick

‘Who Pays’ Survey Finds More Shops Researching Battery Reconnect Procedures

The survey also found most shops are getting paid by insurers to complete the research.
January 8, 2024 Autobody News Staff

‘Who Pays’ Survey Finds Shops Increasingly Billing, Being Paid for Seat Belt Inspections

Published July 7, 2023 The percentage of shops getting paid for the labor involved in inspecting seat belts and their associated components has more than tripled since the question about it first began to appear annually in the “Who Pays for What?” survey series in 2016.
July 7, 2023 Autobody News Staff

More Auto Body Shops Being Paid for Diagnostic Test Drives Before Repairs

Written by John Yoswick, Autobody News Published Dec. 6, 2022 While test driving a vehicle after repairs has long been a fairly standard practice---even before some ADAS calibrations made it a requirement---more auto body shops are billing for the time spent on this procedure, and the number of shops recognizing the need to perform a diagnostic test drive some vehicle prior to repairs is also growing.
December 6, 2022 John Yoswick

From the Desk of Mike Anderson: What You’re Missing by Not Researching Battery Disconnect and Reconnect Procedures

Written by Mike Anderson, Autobody News Published Nov. 8, 2022 During a recent collision industry seminar I was teaching, I asked if there were any technicians in the class, and several people raised their hands.
November 8, 2022 Mike Anderson

More Shops Being Paid For Clearing A Driver’s Personal Data From A Total Loss Vehicle; Latest ‘Who Pays’ Survey Now Open Through October

Written by John Yoswick, Autobody News Published Oct. 04, 2022   Phone synching with a vehicle results in it becoming almost the equivalent of a cell phone on wheels – so shops are increasingly offering to erase all that personal data for a customer whose vehicle has been declared a total loss.
October 4, 2022 Mike Anderson

From the Desk of Mike Anderson: Collision Repair Shops Play Vital Role in Helping Reduce Vehicle-Related Deaths

Written by Mike Anderson, Autobody News Published Jul. 05, 2022   I read a sobering article in The Washington Post recently that I think offers some insights into where vehicle technology is likely headed.
July 5, 2022 Mike Anderson

‘Who Pays for What?’ Surveys Shed Light on Not-Included Items Auto Body Shops are Charging, Getting Paid For

Written by John Yoswick, Autobody News Published April 6, 2022 Trainer and consultant Mike Anderson’s idea wasn’t new, but his implementation of it has had some significant impact for the industry.
April 6, 2022 John Yoswick

From the Desk of Mike Anderson: Destructive Weld Testing a Crucial Step You Should Be Paid to Perform

Written by Mike Anderson, Autobody News Published Mar. 08, 2022   One of the few discouraging statistics for me from the “Who Pays for What?” surveys we’ve been conducting since 2015 involves destructive testing of welds.
March 8, 2022 Mike Anderson

From the Desk of Mike Anderson: Auto Body Shops Can Take Control of Credit Card Processing Fees

Written by Mike Anderson, Autobody News Published October 1, 2021 It came as no surprise to me our “Who Pays for What?” surveys have found the vast majority (95%) of collision repair businesses accept payment from customers by credit card.
October 1, 2021 Mike Anderson

Collision Repair Work on Commercial Vans Offers Lucrative Opportunity

Written by John Yoswick, Autobody News Published August 11, 2021 Almost two in five auto body shops---38%---say they routinely work on commercial vans such as the Mercedes-Benz Sprinter, Ford Transit and Ram ProMaster, according to a recent industry survey.
August 11, 2021 John Yoswick

From the Desk of Mike Anderson: Use Tech to Kick ‘Timesuckers’ Out of Your Collision Repair Shop

Written by Mike Anderson, Autobody News Published June 29, 2021 I was writing an email to one of my collision repair clients recently, and used Google to try to find a different term for “waste of time.
June 29, 2021 Mike Anderson

From the Desk of Mike Anderson: More Best Practices to Make the Most of the ‘Parts’ Portion of Your Business

Written by Mike Anderson, Autobody News Published August 3, 2020 In a previous column, I shared some best practices shops can use to improve their parts-related processes and profits.
August 3, 2020 Mike Anderson

From the Desk of Mike Anderson: Making the Most of the ‘Parts’ Portion of Your Business

Written by Mike Anderson, Autobody News Published July 8, 2020 Parts consistently make up 40% of total repair order dollars, so it’s well worth it for shop owners to pay careful attention to the role parts play within their business.
July 8, 2020 Mike Anderson

Survey Results: Labor Rates, When Shops Get Paid for Supplies

Written by John Yoswick, Autobody News Published March 6, 2017 Automaker repair procedures and position statements have a clear and positive effect for repairers looking to get reimbursed for “not-included” items.
March 6, 2017 John Yoswick

Anderson shows NORTHEAST Shops How His “Who Pays for What?” Surveys Can Help

Written by John Yoswick, Autobody News Published April 08, 2016 About 37 percent of shop who bill for “masking the vehicle for priming” say they get paid by insurers for this operation “always” or “most of the time” – yet about an equal percentage of shops say they have never asked to be paid for this not-included operation.
April 8, 2016 John Yoswick

New Survey Results Show ‘Who Pays for What’ in Terms of Frame/Mechanical Procedures

Written by John Yoswick, Autobody News Published September 22, 2015 Just under 61 percent of shops surveyed said they are paid "always" or "most of the time" for removing coatings from pinchwelds prior to mounting the vehicle on a frame machine when it is required for the repair.
September 9, 2015 John Yoswick

Surveys show ‘who pays for what’ in terms of ‘not-included’ procedures

Written by John Yoswick, Autobody News Published July 1, 2015 Fully one-third of collision repair shops nationwide said they have never asked to be paid for “masking the engine compartment” when this “not-included” procedure has been necessary as part of a repair, yet another one-third of shops who do seek to be paid for it say they receive that payment “always” or “most of the time.
July 1, 2015 John Yoswick

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