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Auto Body Shop Keeps 95% of Diagnostics In-House, Thanks to asTech

Diagnostician Jamie Virgue, left, and General Manager Brendan Morgan, right, at Key Collision in Portsmouth, NH, love their asTech equipment for its reliability and frequent updates.

In the old days, shops were content sending their cars to the local dealerships for scans and calibrations. But now they realize doing it themselves comes with many benefits, including maximizing efficiency and retaining control of the entire process.

At Key Collision in Portsmouth, NH, asTech, a Repairify company, is playing an integral role as the shop moves nearly all of its scans and calibrations under its own roof.

Key Collision of Portsmouth
Location: Portsmouth, NH
(603) 431-8991
Facebook: @KeyCollisionCenters
LinkedIn: @key-collision-centers

Company At A Glance...
: Collision Repair
Facility Employees: 157
In Business Since: 2000
Number of Locations: 11
Combined Production Space: 238,979 square feet

Key Collision currently uses the asTech Duo Remote Diagnostic Device, adasThink and the John Bean Tru-Point calibration system.

When General Manager Brendan Morgan came onboard, the team was in the process of acquiring asTech tools and equipment for all of its 11 locations.

“We were sending way too many cars to the dealership for scans and calibrations,” Morgan said. “So, we contacted asTech and told them we want to do all of our diagnostics at all of our 11 locations with them and that was how it started.”

When asked his three main concerns as a shop manager, Morgan knew the answers right away.

“The supply chain, providing the best customer service we can and finding and hiring good people,” he said.

He did not mention his automotive diagnostics as an issue, because it isn’t---thanks to asTech and the way his company approaches scans and calibrations.

As a teenager, Morgan suspected cars would somehow be in his future as a career.

Virgue has found a great niche, doing all of the calibrations for the shop.

“When I was younger, I was really into cars and automotive racing, stuff like that, and just ended up at Alfred State College [in New York just outside of Buffalo] for auto body,” he said. “As I was working on cars, I discovered I liked the body styling aspect and the different colors. So, I got into customization and decided to head down that road.”

Morgan is a wise man at 43 who has learned how to become a better leader over the years, he said.

“In the end, it’s all about the people---our employees, customers, vendors, associates and partners---everyone. If our crew and the people we interact with are happy, it all works well. I figured that out with my first management gig, and it’s a great recipe. I want our people to be better and improve their lives by working here; that’s really our main goal and something we are always thinking about.”

Morgan is taking full advantage of his asTech tools and keeping 95% of his scans and calibrations in-house.

“It’s been enormous for us,” he said. “Our asTech Duo offers our customers two types of scans---a remote OEM scan supported by ASE and I-CAR certified technicians or a local car side OEM-compatible scan. Our asTech adasThink imports the estimate data and compares the OEM repair procedures against the lines of labor that they have on their estimates. Using the data in the estimate, adasThink identifies the calibrations and safety features or functions that need to be done on the vehicle to make sure it’s fixed properly. We use our Tru-Point ADAS calibration system to enable calibrations with 100% OEM tooling when we complete our repairs.

Key Collision in Portsmouth is staying ahead of the competition by performing almost all of its diagnostics in-house with the help of asTech.

“So, we are obviously all-in with asTech and pleased with their products and their incredible support.”

Morgan should also be very happy with the money he’s saving by using his asTech diagnostic tools.

“We do roughly 35 calibrations every month and before I got here, most of them were going to the dealership. Sometimes it would take two days to get the vehicle back, which hurts our cycle time. By using asTech to its full capabilities, we are delighted with the overall results. Maintaining full control of our diagnostics is a huge deal and the entire company is benefitting greatly from the decision.”

Jamie Virgue was hired at Key Collision as a detailer, but now she’s handling most of the shop’s scans and calibrations, using asTech every step of the way.

Morgan is thrilled with Virgue’s progress. “She’s doing all of our calibrations, and we couldn’t be any happier with the results,” he said. “She is driven and motivated and a fast learner, so she has quickly become an essential team member. She created her own niche, and that’s what we love to see. She’s in her 20s, so she can have a great career in this industry as an automotive diagnostic technician.”

Current OE data is vital to a shop that repairs 200 vehicles every month.

“So, if we need them to pull something, we send out an email and pull a position statement from the manufacturer telling us what has to be done. asTech is really on top of it when it comes to all the OEM information, so we always have what we need."

asTech, a Repairify company
5700 Tennyson Parkway
Plano, TX 75024
John Wise, Director of Marketing Communications
(469) 397-4256 x 11413
Serving California, Arizona & Nevada
Facebook: @asTechDrivenByRepairify/
Instagram: @asTech_official
LinkedIn: @company/astechDrivenByRepairify
Twitter: @astech_official

To read more auto body shop profiles from the October 2022 Shop and Product Showcase, click here.

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