From Our ColumnistsAutobody News Exclusive Content
Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry.
From the Desk of Mike Anderson: How to Shape ‘Customer Experience' to Set Your Collision Repair Shop ApartThere's a difference between customer service and customer experience, and focusing on the latter can pay off.
Abby Andrews is the editor of Autobody News.
Ed Attanasio is an automotive journalist based in San Francisco.
Stacey Phillips is an award-winning writer for the automotive industry based in Southern California. She has 25 years of experience and co-authored two books.
- The showcase, part of the 2023 SEMA Show, brings together speakers to share their ideas on a variety of topics in a series of short presentations.
Cole Strandberg is a principal with FOCUS Investment Banking, specializing in automotive aftermarket mergers and acquisitions.
- The past six months have marked a compelling journey for Autobody News' weekly podcast dedicated to the business side of the collision repair industry.
John Yoswick is a freelance writer who has been covering the collision industry since 1988, and the editor of the CRASH Network.
- Data from CCC Intelligent Solutions shows DRP claims were up 3% in Q3, while the average age of vehicles continues to rise.