Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.


She can be reached at sphillips.autobodynews@gmail.com. 

Thursday, 10 June 2021 18:50

Award-Winning Fix Auto Chicago Body Shop Owner Shares Best Business Practices

Written by
Peter Reszczynski, award-winning owner of Fix Auto Chicago. Peter Reszczynski, award-winning owner of Fix Auto Chicago.


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As a child, Peter Reszczynski recalls often spending time at an auto body shop located on the northwest side of Chicago.

In 1984, he started a business with his parents, Import Auto Repair. When they retired, Reszczynski took over as owner and has managed the 9,500-square foot facility since then with a team of 22.


In 2014, Reszczynski aligned his shop with the body shop network Fix Auto USA, becoming Fix Auto Chicago. Reszczynski also joined the network’s Franchise Advisory Board, representing the Midwest region.


Since then, Fix Auto USA has named Reszczynski the brand’s 2017 Franchisee of the Year for his market-leading performance, forward-thinking vision and leadership throughout the franchise system.


“It was probably one of the best decisions I made,” said Reszczynski. “I strongly believe body shop owners who join together within a common platform can provide a higher value to consumers and insurance providers. By being a part of something bigger than themselves, operators have better growth opportunities to succeed long-term.”


Fix Auto Chicago is a VerifFacts VQ medallion shop, a designation provided by VeriFacts Automotive to top-tier body shops that demonstrate high-quality service and repairs.


In 2019, VeriFacts Automotive distinguished Reszczynski with the March Taylor Award for Outstanding Leadership as a Shop Manager.


Autobody News talked to Reszczynski about the practices his collision repair facility has focused on over the last year to ensure the business’s future success.


Were there any new practices you implemented due to COVID-19?


Many of the practices that may have seemed unique for shops during the pandemic we have been doing for quite some time. They just happened to fit into the reality of what things have been like.


One example is photo estimating, which we had been doing before COVID-19, but it has escalated over the last 15 months. We use photo estimating during...

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