fbpx

Mike Anderson

mike anderson autobody newsMike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

 

Share This:

 

I’ve recently heard three people I respect in the collision repair industry each quote a different phrase that really resonated with me.

Share This:

 

“I have all these great ideas, but I can’t get my people at the shop to help implement them.”

Share This:

 

In a previous column, I wrote about the critical necessity to perform destructive testing of welds prior to welding on any vehicle---and regardless of whether your shop is being paid for that procedure.

Share This:

 

One of the few discouraging statistics for me from the “Who Pays for What?” surveys we’ve been conducting since 2015 involves destructive testing of welds.

Share This:

 

I can’t speak with auto body shop owners, managers or estimators for long these days without the subject of parts supply challenges being raised.

Share This:

 

I recently had the opportunity to meet in person with many of my 20 Group clients, and one of the things that came up was collision repair customers are not as patient as they used to be.

Share This:

 

I know that easily one of the top challenges at many collision repair businesses around the country is finding skilled technicians, either entry-level or those with more experience.

Share This:

 

It came as no surprise to me our “Who Pays for What?” surveys have found the vast majority (95%) of collision repair businesses accept payment from customers by credit card.

Share This:

 

One of the things I think our collision repair industry has been making small strides in is researching OEM repair procedures. I don’t think we’re where we need to be on that yet---every repair on every vehicle every time---but we’re making small strides.

Page 1 of 4