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Mike Anderson

mike anderson autobody newsMike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

 

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I recently had the opportunity to meet in person with many of my 20 Group clients, and one of the things that came up was collision repair customers are not as patient as they used to be.

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Something has to change.

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I know that easily one of the top challenges at many collision repair businesses around the country is finding skilled technicians, either entry-level or those with more experience.

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It came as no surprise to me our “Who Pays for What?” surveys have found the vast majority (95%) of collision repair businesses accept payment from customers by credit card.

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One of the things I think our collision repair industry has been making small strides in is researching OEM repair procedures. I don’t think we’re where we need to be on that yet---every repair on every vehicle every time---but we’re making small strides.

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An Autobody News reader recently emailed me a question he had about daily release meetings at his shop.

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I was writing an email to one of my collision repair clients recently, and used Google to try to find a different term for “waste of time.”

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Those of you watching TV back in the 1970s probably remember the slogan, “It’s not just for breakfast anymore"---the Florida Orange Growers Association’s way to encourage folks to think about drinking OJ more often than just in the morning.

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One of the issues I have written and spoken about most passionately recently---including being quoted in an article on the front page of Autobody News in April---is my belief the post-collision safety inspections called for by most automakers are the single biggest friction point in the collision repair industry right now.

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I’m concerned some of you may read the first paragraphs of this column, and presume it’s about customer satisfaction indexing (CSI)---it’s not---and decide to move on.

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