Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.
I’m concerned some of you may read the first paragraphs of this column, and presume it’s about customer satisfaction indexing (CSI)---it’s not---and decide to move on.
Advanced driver assistance system (ADAS) calibrations are an increasingly important part of a safe and proper repair, and that may prove a challenge for collision shops that lack relevant training and equipment.
I’ve been getting some phone calls recently from shops concerned about materials reimbursement when refinishing vehicles with three- or four-stage finishes.
Just as regular maintenance of your shop’s equipment and facility is critical to keep it functioning well, “maintenance” of your employees is just as important.
Is it possible to yell at people through an article like this?
I’ve had the good fortune recently to spend some time recently working with Nissan/Infiniti as they prepare some new hands-on training they are developing, and it gave me a chance to spend some time scanning and learning about calibrations on their newest vehicles.
I wanted to use my column this month to share with you a conversation I had recently with Jake Rodenroth of asTech.
In a previous column, I shared some best practices shops can use to improve their parts-related processes and profits. Here a few more.
Parts consistently make up 40% of total repair order dollars, so it’s well worth it for shop owners to pay careful attention to the role parts play within their business.
I get a lot of questions from shops regarding billing for the process of researching OEM repair procedures.
When work slows down, shop owners need to get busy. Now isn’t the time to think there’s nothing you can do to respond to the current situation.
Even before the coronavirus outbreak, I was telling shops I work with a renewed focus on “capture rate” was increasingly important. Now it’s become critical.
At last November’s SEMA, I had the honor of moderating a session featuring representatives from a number of automakers.
In a recent column, I talked about why I believe shops need to separate out their charge for vehicle scanning from their diagnostic labor to address the results from those scans.