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Mike Anderson

mike anderson autobody newsMike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

 

I get a lot of questions from shops regarding billing for the process of researching OEM repair procedures.

When work slows down, shop owners need to get busy. Now isn’t the time to think there’s nothing you can do to respond to the current situation.

Even before the coronavirus outbreak, I was telling shops I work with a renewed focus on “capture rate” was increasingly important. Now it’s become critical.

At last November’s SEMA, I had the honor of moderating a session featuring representatives from a number of automakers. 

In a recent column, I talked about why I believe shops need to separate out their charge for vehicle scanning from their diagnostic labor to address the results from those scans.

It’s been just over a year since I wrote about the inconsistency in how shops are billing for scanning, and it’s still an issue that concerns me.

I often talk about the need to look ahead, but in recent weeks, I found myself reflecting.

The need for vehicle seat calibrations isn’t new. Many years ago, Will Latuff of Latuff Brothers Auto Body in Minnesota forwarded me information pertaining to a seat calibration needed on a Honda.

Each year, I apply various presentation themes, and this year, I based my theme on something Wayne Gretzky, the legendary hockey player, once said.

What’s the cost of a comeback?

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