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Mike Anderson

mike anderson autobody newsMike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

 

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I was writing an email to one of my collision repair clients recently, and used Google to try to find a different term for “waste of time.”

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Those of you watching TV back in the 1970s probably remember the slogan, “It’s not just for breakfast anymore"---the Florida Orange Growers Association’s way to encourage folks to think about drinking OJ more often than just in the morning.

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One of the issues I have written and spoken about most passionately recently---including being quoted in an article on the front page of Autobody News in April---is my belief the post-collision safety inspections called for by most automakers are the single biggest friction point in the collision repair industry right now.

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I’m concerned some of you may read the first paragraphs of this column, and presume it’s about customer satisfaction indexing (CSI)---it’s not---and decide to move on.

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Advanced driver assistance system (ADAS) calibrations are an increasingly important part of a safe and proper repair, and that may prove a challenge for collision shops that lack relevant training and equipment.

Monday, 01 February 2021 23:48

From the Desk of Mike Anderson: How to Improve Paint Materials Reimbursement

Written by by Mike Anderson

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I’ve been getting some phone calls recently from shops concerned about materials reimbursement when refinishing vehicles with three- or four-stage finishes.

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Just as regular maintenance of your shop’s equipment and facility is critical to keep it functioning well, “maintenance” of your employees is just as important.

Is it possible to yell at people through an article like this?

I’ve had the good fortune recently to spend some time recently working with Nissan/Infiniti as they prepare some new hands-on training they are developing, and it gave me a chance to spend some time scanning and learning about calibrations on their newest vehicles.

I wanted to use my column this month to share with you a conversation I had recently with Jake Rodenroth of asTech.

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