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John Yoswick

John YoswickJohn Yoswick is a freelance automotive writer based in Portland, Oregon, who has been writing about the collision industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com).


He can be contacted at john@crashnetwork.com 

Wednesday, 11 May 2022 14:48

CIC Committee Looking at How Estimates End Up on Vehicle History Reports

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Pete Tagliapietra of DataTouch said many shops may be unaware of data pumps running on their shop’s computer system, extracting data for a third party. Pete Tagliapietra of DataTouch said many shops may be unaware of data pumps running on their shop’s computer system, extracting data for a third party.

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The Collision Industry Conference (CIC) Data Access, Privacy and Security Committee in April continued its ongoing discussion related to auto body shop estimates resulting in entries on vehicle history reports.

One key point discussed at the CIC held in Oklahoma City: is the VIN being too widely shared within the industry?

 

“The underlying piece for us is there’s no vehicle build data” included in the VIN, committee co-chair Dan Risley said. “A lot of people assume if you have a VIN number, you probably have build data, but that is not the case.”

 

Pete Tagliapietra of DataTouch shared a slide showing his view of which entities in the industry actually need access to the VIN during the repair and claims process, noting “the list is not that long.” A company doing vehicle diagnostics, for example, needs the VIN in order to obtain the needed vehicle build data, he said.

 

“However, if I’m a dealer and I’m selling parts, I only need the last eight of the VIN,” Tagliapietra said. “What’s really important is the industry getting to the point of controlling the VIN, making sure it’s protected and information isn’t shared where it shouldn’t be shared.”

 

Aaron Schulenburg of the Society of Collision Repair Specialists agreed, noting one of the shops that raised this issue nearly faced litigation from a customer who assumed the shop had shared information with a vehicle history reporting company.

 

“He stopped that from happening, because he stopped putting the VINs into repair plans,” Schulenburg said. “He’d put it in, decode the vehicle, pull it out and not have it in there. But that’s not practical.”

 

Sharing the VIN as part of getting parts pricing during the estimating process is one of several theories on how merely writing an estimate on a vehicle can result in an “incident” entry on a vehicle history report; the dealers getting that information could have agreements to share that data with CARFAX or others.

 

Tagliapietra said another common way to capture estimate data is if there is a data pump running on a shop’s computer system, extracting data for a third party.

 

“Data pumps have become prolific,” Tagliapietra said. “It’s gotten out of hand, from my point of view, because the data has become so valuable. Most shops probably have a data pump, or more likely...


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