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Friday, 15 May 2009 07:48

CRA asks shops to send complaints about insurers to them

Complaints sent to CRA will go directly to the legal unit instead of consumer services

Collision Repair Association of California (CRA) board members, staff and member shops met with the state department of insurance’s (CDI) legal staff to discuss insurer complaints. See previous meeting story here


CDI attorneys have asked CRA to forward insurer-related complaints to the CDI in a report format more suitable for the possible charging of allegations.

At the time of the meeting, Executive Director Allen Wood stated "The emphasis was on finding solutions that work.  We're way past the point of filing up the complaint inbox."

The newly requested process may appear to be exactly that, albeit in a more formal way. However, this process circumvents the normal complaint process because the complaints will go directly to the legal unit instead of consumer services.

Wood asks collision repairers in the state who are experiencing problems with an insurer who are willing to fill out a CDI complaint form send supporting documents to him directly.

“We will merge the complaints into one report by insurer, and topic along with the supporting documents,” Wood says. “We hope to be able to demonstrate the scope of the problem through this process. This will also test the resolve of the CDI to address the issues. They said they would respond, we need to take them up on the offer.”

Repairers can forward their information or ask questions via e-mail at or by phone at (916) 837-2362.


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