Friday, 08 October 2021 17:35

CA Insurance Commissioner Orders Allstate, Mercury, CSAA to ‘Close the Gap’ on Auto Insurance Refunds


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California Insurance Commissioner Ricardo Lara on Oct. 6 directed three auto insurance companies to reimburse California drivers the excess premiums they were charged from the start of the pandemic, or face legal action.

The commissioner’s order is directed at Allstate Northbrook Indemnity Company, Mercury Insurance Company and CSAA Insurance Exchange. Together, these companies insure approximately 20% of all California drivers.


Further analysis by the California Department of Insurance of data received directly from auto insurance companies shows these three auto insurance companies have the greatest gap between what they initially refunded drivers and what they should have refunded to provide proper premium relief to their policyholders since the start of the COVID-19 pandemic.


“Last year as the pandemic hit, millions of Californians stayed home to save lives. We drove less, lowering risks for other drivers on the road. And because of that, I ordered insurance companies to return money to drivers,” said Lara, whose action has resulted in more than $2.4 billion in premium relief to drivers---the most refunded back to drivers out of the entire country. “New data shows these three insurance companies have the largest gap between what they did and what they should have done to provide further premium relief for their policyholders.


"On behalf of consumers, I am out of patience. These insurance companies have 30 days to tell us once and for all how they are going to make it right before we take further action.”


“During the pandemic, Californians drove much less but continued to pay pre-pandemic premiums for auto insurance. Insurance companies are holding on to an unearned windfall captured during an unprecedented crisis, and they must return the excess they collected after COVID changed everything,” said Douglas Heller, insurance expert for Consumer Federation of America. “We appreciate Commissioner Lara’s persistence in holding insurance companies accountable and fighting to get policyholders their money back.”


Shortly after Gov. Gavin Newsom issued “stay-at-home” orders to help stop the spread of the pandemic in March 2020, Lara ordered...

...all property and casualty insurance companies doing business in California in lines of insurance impacted by the pandemic to make appropriate premium refunds to consumers.


As the pandemic continued, Lara extended his refund order through June 2020 and beyond “as conditions warrant.”


Most recently, in March, Lara ordered insurance companies to continue to provide appropriate premium refunds or credits as the department obtained further data showing the risk of loss had fallen dramatically, and insurance companies had overcharged consumers.


The department’s analysis found, from March to September 2020, insurance company groups returned on average 9% of auto premiums, but the department’s analysis found they should have refunded nearly double that amount---17%---over the seven-month period. As a result, many insurance companies overcharged consumers for their private passenger automobile.


The three insurance companies named in the order have 30 days from Oct. 5 to respond.


“While some insurance companies have provided some relief, our department will continue to seek out and analyze data to make sure all insurance companies adhere to my orders,” said Lara. “Protecting consumers is my top priority. We will use every means we have available to hold insurance companies accountable for their actions during the pandemic.”


Source: California Department of Insurance


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