Wednesday, 15 September 2021 10:43

IACA to Host Kristen Felder for One-Day Educational Event

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On Sept. 30, the Idaho Autobody Craftsmen’s Association (IACA) is hosting a full-day training and equipment show at the College of Western Idaho (CWI) in Boise, ID, with industry expert Kristen Felder as the keynote speaker.

Felder will teach three classes: Policy 101, OEM Procedures and Negotiations, followed by an equipment show.


An industry-recognized leader with a lifetime of experience in the collision repair and insurance industries, Felder received the 2011 Society of Collision Repair Specialists Industry Service Award, 2011 Finalist Car Council's Woman of the Year, 2010 Automotive Aftermarket Industry Association (AAIA) Impact Award-Top Four Executives Under Forty and 2007 AkzoNobel Most Influential Women.


Felder travels nationwide to auto body shops to help them with every aspect of their operations with an emphasis on marketing, and often speaks to organizations such as IACA.


More than a decade ago, IACA went through a re-organization under the direction of Matt Thornton. Through his hard work and by connecting with literally every body shop in Idaho, he was able to build a strong group consisting of most of the top independent operators in the state. Recently, he sold his business to a large MSO to step away from the collision repair industry and retire after decades of service.


The new president of IACA is Rick Cope, a third-generation body shop owner of a company founded by his father in 1963. With his children ready to take over the business, Cope is concerned about the future of the industry. He’s also enthused about serving as IACA’s new president and making the organization stronger than ever, he said.


“This is a volatile time in the collision repair industry with so many changes that happen literally every day,” Cope said. “Collision repairers in Idaho have many of the same concerns that other body shops all over the country have. Our job is to...

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