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Wednesday, 08 September 2021 16:37

Consultant Says CA Auto Body Shops Need to Know the Laws that Affect Them

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Juan Martinez leverages two decades in the collision repair industry to help auto body shops as a consultant through JM Business Solutions, Inc. Juan Martinez leverages two decades in the collision repair industry to help auto body shops as a consultant through JM Business Solutions, Inc.

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It all began with a poorly-painted Camaro, which led to a career as an industry consultant whose services are coveted by auto body shops primarily in California.

When things go sideways and a shop owner or manager has more questions than answers, they don’t call the Ghostbusters---they call Juan Martinez.

 

He learned the industry by working for top shops on primarily luxury brands in southern California over two decades. But the way he entered the collision repair industry happened literally by chance when Martinez was 12.

 

“My sister had a 1970 Camaro and she wanted to sell it,” Martinez said. “I told her don’t do it, I’ll figure out some way to pay for it eventually. I painted it in forest green and showed it to my father and he told me it was mine. I didn’t have to pay a dime.

 

"There was a mom-and-pop paint store in our town, and they helped me through the process. It cost me $500 to paint that car, and I started driving it before I was 16. The cops would spot me and pull me over, but they never gave me a ticket. They would say, keep the vehicle parked right where it is, and then I would walk home. But they always gave it back.”

 

The experience led to a job at an auto body shop in San Diego, CA, as a prepper, and for the next 20 years, he worked as a painter, estimator, shop manager and regional manager.

 

When he realized collision repair was in his blood, Martinez dropped out of college and went all in. He landed a job as an estimator at a prestigious shop in Beverly Hills, learning from great mentors and accumulating knowledge he could call upon throughout his career.

 

Some years ago, Martinez started JM Business Solutions, Inc., in West Covina, CA, which helps body shops with fixed operations, business tactics, insurance relationships and customer service. Martinez trains how to write cleaner sheets, navigate through DRPs and make more money on parts and repairs, for example. He’s all about first-person, one-on-one training, visiting 20 to 30 shops almost every week.

 

As a body shop industry consultant, what are your top concerns?

 

First, I would say safety and then insurance abuse are two issues that immediately come to mind. I encounter them literally every day.

 

Some body shops are doing things right now that are not safe. They just don’t know when to say...


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