More than 20 years ago, Erick and Shelly Bickett set out to create a national network of high-performing independent body shops.
The collision repair visionaries wanted to ensure it was supported with a unified and branded infrastructure of systems and processes offering the best quality and services.
The first locations were established in Denver, Portland, Los Angeles and San Diego in 2011. Rapid expansion soon followed. Fast forward to 2019 and the San Diego-based company now includes over 150 locations in ten states across the country: Alaska, Arizona, California, Colorado, Idaho, Illinois, Oregon, Minnesota, Nevada and Washington.
“We did and are doing what everyone said couldn’t be done,” said Paul Gange, president and CEO of Fix Auto USA, during the organization’s annual conference. “We took a fragmented industry—independent entrepreneurs with their own ideas, attitudes, desires—and we asked them to come together as one.”
In June, more than 275 attendees gathered in Carlsbad, CA, at the Omni La Costa Resort for the 17th Annual Fix Auto USA Conference: Family Value(s). They included Fix Auto USA Franchise Partners and their co-pilots as well as executives representing every collision and insurance industry segment.
“Moving forward, we want to continue attracting high-performing, forward-thinking operators who want to stay and compete and be part of something bigger than themselves while we hold them accountable to an unparalleled standard of excellence on behalf of the vehicle owners and insurers we serve,” Gange added.
Gange joined Fix Auto USA as president and COO in 2009 and was later named president and CEO in 2016--the same year Fix Auto USA celebrated its 100th franchise location. Today, the company is driving towards the goal of operating over 200 locations.
“While we further develop our footprint, we continue to be a top performer for our insurance and vehicle manufacturer partners who are looking for quality and efficient service for their customers. All of our locations are owner-operated, and our culture is that of a family. We truly have one common brand and we deploy a team of Fix Claims Solutions (FCS) professionals unlike any other brand in the industry,” said Gange.