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Wednesday, 05 June 2019 18:23

Mike's Body Shop in Concord, CA, Wins Award From Nationwide Insurance

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Kristen Fedje, office manager at Mike's Auto Body's in Concord, CA, holds the 2018 On Your Side Showmanship of Excellence Award by Nationwide Insurance. Kristen Fedje, office manager at Mike's Auto Body's in Concord, CA, holds the 2018 On Your Side Showmanship of Excellence Award by Nationwide Insurance. Ed Attanasio

Mike's Auto Body in Concord, CA, received the 2018 On Your Side Showmanship of Excellence Award by Nationwide Insurance for its outstanding customer service and over-the-top community involvement.

Mike's was selected as a “top shop” in Nationwide’s On Your Side (OYS) Repair Program for the western region. Only seven shops nationally out of the 4,000 OYS shops receive this award.

 

The body shop has made many donations over the years and has shown impeccable leadership which has given it a great reputation amongst the community and its customers, Nationwide Insurance said in a statement.

 

"Through integrity and consistency, Mike's Auto Body has become a stand-out organization—often, going above and beyond to make sure customers are getting the best service possible,” the statement said.

 

Salvin Lallian of Nationwide Insurance, who works closely with all of Mike’s 17 locations, said he is proud of the partnership and unity that was shown between Mike’s and Nationwide. Both companies share the same goals for their customers, he added.

 

“We are privileged to recognize their efforts and happy to give Mike's Auto Body this award," Lallian said.

 

Brennan Rose, CEO of Mike’s Auto Body, talked about the company’s 19-year-old Benevolence Program which aims to give back to the community through annual food drives, community service and more. The shop doesn’t give back to strictly receive an award, but they do appreciate it when they are recognized by the community, he said.

 

“We are honored to receive a prominent award from Nationwide—I appreciate our relationship with Nationwide which was built over many years,” Rose said.

 

Mike’s is proud to have a healthy company culture. They seek to educate every customer that walks in the door, so they understand the repair process, a statement provided by Mike’s management said.

 

“It is our commitment to drive the culture of our business,” the statement said. “We like to say it is our DNA. Words mean nothing unless action is behind those words. We truly are one big family—everyone has input.”

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