Friday, 04 February 2022 12:25

CAA Offers Updated Labor Rate Surveys

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The CAA is pleased to provide its members with new labor rate surveys updated as of February.

New surveys from American Family, CONNECT, Liberty Mutual, Nationwide, General and USAA are now available on the CAA website.


After logging in to the CAA website, all Labor Rate Surveys can be found under the "Labor Rate Surveys" link.
If you are a CAA member but have not signed up on the website, you can do so through the "Sign Up" button on the top left of the homepage banner, or call the office for assistance at (916) 557-8100 ex.1.


Once you are registered, you will have access to all of the CAA's "Members Only" information and protected content.
Protected content is for CAA members only.


Click here for step by step directions on how to register on the CAA website.


It is CAA's understanding that new surveys are currently being sent to shops. It is vitally important shops take the time to fill out this survey completely and return it in a timely manner.

For questions about the Labor Rate Survey process or how to challenge one, please consult the following Shop Tips available on the CAA website:


  • Shop Tip 20: Labor Rate Surveys: "What Shops Need to Know"
  • Shop Tip 25: "How to Challenge Non-Standard Labor Rate Surveys"
  • Shop Tip 26: "Can a Standardized Labor Rate Survey be Challenged?"

These tips can be found under "Shop Tips and Resources" in the CAA Members Only section.


Source: CAA