Quinn indicated this list is not all-inclusive and will grow as vehicle complexity increases. He concluded his portion by sharing several examples of vehicles that require complex procedures for seemingly simple repairs, such as the 2017 Honda HRV.
“Simple repairs such as replacing a passenger mirror may now require software updates, lane departure calibration, marrying-in and functional tests to confirm proper operation,” he added.
LaViola began the second half of the presentation by reviewing specific OEM requirements for scanning. For example, pre-scans and post-scans are required for Subaru vehicles model year 2004 and beyond that have been involved in a collision. Ford Motor Company also requires pre-scans and post-scans for vehicles model year 2010 and beyond. Several other major OEMs, including General Motors and American Honda, require scans for all vehicles involved in a collision, regardless of model year.
LaViola then shared questions, answers and comments from Mike Anderson’s “Who Pays for What?” survey and a survey of AirPro customers.
According to the results, only 21 percent of shops perform post-repair scans on every vehicle. Fifty-three percent of shops stated this is because “the level of damage does not warrant a post-scan.”
Eighty-seven percent utilize OEM position statements and 57.4 percent utilize I-CAR information to receive compensation for scans.
Forty percent of shops feel only half the adjusters they encounter understand the importance of scanning vehicles.
LaViola shared Mike Anderson’s “keys to reimbursement”:
• Research each vehicle based on the build data and that specific vehicle’s safety and comfort option
• Determine what is fair and reasonable - This can vary based on the OEM scan tool and the amount of fault codes or DTCs
• Determine what is included versus what is not included in your labor time
• It is not just about scanning! Think calibrations, initializations, relearns, etc.
• Understand the key search terms in the OEM repair procedures
• Build a repair plan you can defend: - Use photos, line notes and OEM repair procedures; capture freeze frame data (aka snap shot data, key cycles, etc.); measurements – scans and alignments