During part two of his presentation, he covered the following topics and fielded questions from the 80 members in attendance:
• Program estimating, invoicing and authorization requirements
• Identifications of parts on estimates and invoices (new, used, reconditioned, or rebuilt and for crash parts including the windshield, new OEM or non-OEM aftermarket)
• Auto body trade standards for windshield replacement, A/C requirements, corrosion protection and sectioning of structural components
• Advanced Driver Assistance Systems requirements (pre-scan, post-scan, and recalibration)
• Quality control (what it's really costing you)
• Unfair business practices, such as fraud and false or misleading statements, and how to avoid these practices
• Ways to stay compliant with the Automotive Repair Act that governs their business
• Reviewed specific insurance penal codes that can cause a repair facility to find themselves on the wrong side of a transaction
• The Auto Body Inspection Program and how it works
CAA Board Member Kathy Mello saw great value in the comprehensive speech made by Guess.
"The presentation by Mark Guess of the BAR was very informative and delivered in practical terms to assist estimators, owners and techs about how to remain compliant," Mello said. "This department is eager to continue to educate this industry and offers training sessions. You can contact the BAR to schedule an individualized proactive assessment and training for your facility."
Jim Boyle, the owner of Regal Collision in Vallejo, CA, also enjoyed the presentation for several reasons.
"We need to know all of this information so that we can be aware of what we need to know to stay compliant," he said. "With so many things going on all the time in my shop, we need to work hard to make certain that every repair we do is in line with OE standards and the BAR. Mark showed us some great videos, and the handouts he gave us are excellent. Cars are changing every year and the technology is over the top, so guest speakers like Mark Guess are essential. That's why we are members of the CAA."