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Monday, 11 May 2020 23:05

Shop in UT Discusses Billing Insurance for Disinfectants, Finds Silver Lining in Uncertain Times

Written by Victoria Antonelli
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Alpine Auto Renovation predominately repairs BMW and Porsche makes and models, as it is certified by those two manufacturers. Alpine Auto Renovation predominately repairs BMW and Porsche makes and models, as it is certified by those two manufacturers.


"We document and bill insurance companies for disinfectant supplies used during repairs at intake and delivery. However, we would still take these precautions even if the insurance companies didn’t pay for it, because it’s in line with the CDC and state COVID-19 protocols. We explain to insurance companies that as an essential business, this protocol ensures the safety of our employees and customers. We cannot be expected to continue to repair cars without taking the necessary precautions, and insurance carriers should cover these charges. Many of our customers are older than 60 years of age, so it’s important to be safe, rather than sorry.”


Have you taken on any other type of work such as restoration or custom work?


“We have been more inclined to take on restoration projects, which we normally have a tough time scheduling in when our workload is consistently high. Some of the high-dollar collector vehicles can take months to fully restore, depending on the scope of the project. We have also taken on a few cars from a local race team to keep our guys busy. Now is a good time for shops to be networking and reaching out to dealers in their area to let them know they’re still working and would be happy to get their customers taken care of!"


Have you applied for assistance under the CARES Act just passed by Congress? If so, what has the response been or lack thereof? 


“We were very proactive in pursuing the PPP [Payroll Protection Program]. The moment we heard about the PPP, we gathered all of the necessary info and filled out the application. We were able to get approval within two weeks of submitting the completed application.


"When and if repair work drops off, we’ll still have plenty of work to do and supplements to catch up on in the front office. We can't just create work when so many fewer cars are being driven, but the financial well-being of our employees will not be affected.


"This is a good time for shops to take a look at internal practices and operations, reevaluate them and go back to the drawing board. We don’t often have a lot of time to really look at what changes could be made and what could be added or subtracted. No matter how scary this is, we have to look for the silver lining. I hope most places are taking time to see what they can do to make their business better.”


To learn more about how other shops across the country are faring, or find more information on the survey, check out "Most Shops Weathering the Storm---So Far."

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