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Monday, 11 May 2020 23:05

Shop in UT Discusses Billing Insurance for Disinfectants, Finds Silver Lining in Uncertain Times

Written by Victoria Antonelli
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Alpine Auto Renovation predominately repairs BMW and Porsche makes and models, as it is certified by those two manufacturers. Alpine Auto Renovation predominately repairs BMW and Porsche makes and models, as it is certified by those two manufacturers.

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Autobody News followed up with Sam Plumb, vice president of Alpine Auto Renovation, a single-location shop in Utah.

Plumb responded on the shop's behalf to our survey, "Analysis of the Body Shop," and volunteered to elaborate further on his responses.

 

How would you describe your shop?

 

“Alpine Auto Renovation has 13 employees and is located in Salt Lake City, UT. We have one repair facility, and then a secondary facility with overflow space---no repairs, just additional indoor car storage. When we opened in 1977, we performed both restoration and collision repair work, specializing in European vehicles. Our focus has shifted more to collision repair, specifically BMW and Porsche makes and models, as we are a certified for those two manufacturers.”

 

Has the pandemic affected your productivity? How so? Have you been able to stay open?

 

“We had four to five weeks of backlog when the quarantine started, so we’re still working on scheduled vehicles. Next week [as of May 5th] we’re fully booked---after that, we’re not sure what will happen as far as additional work and customer scheduling. Tow-ins have dropped off almost completely. We’ve had three in the last six weeks and normally it’s not uncommon to get four or five towed in each week.”

 

Have you had to layoff/furlough any employees?

 

“Due to the backlog, and our loyal customer base, we haven’t had to furlough any employees and we’re not planning to.”

 

Have you implemented any changes at your shop, as far as cleanliness or other safety measures in light of the pandemic?

 

“Our employees wear gloves and masks when in close proximity, and we disinfect the front office every time someone arrives and leaves. When vehicles come in, we take a fresh rag with rubbing alcohol and go over the seats, center console, steering wheel, gear shifter, trim panels, handles and any other flat surfaces---and we also apply protective covers to the interior of the cars. These covers are then removed, and the vehicle is disinfected again prior to delivery.


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