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Toby Chess

Toby Chess is an I-CAR program instructor, training specialist, and former salvage yard operator. Toby is universally known in the collision industry for his work with first responders and advocacy for body shops and consumers. He can be reached at tcspeedster@gmail.com.

 
Sunday, 02 March 2008 11:46

Hey Toby 3: Radiators, Hybrid Oil

Hey Toby—About 9 months ago, we put in an A/M radiator into an ‘06 Honda Accord with 22,000 miles that sustained front end damage due to an accident. We have a DRP for an insurance company and the price for the part was dictated by the carrier with a large radiator company that they had contracted with. The radiator failed and the customer took her car to an authorized Honda dealer because she was still under factory warranty. My customer was contacted by the dealer and was told that engine blew the head gasket, but she was going to be responsible for the repairs due to the fact that the radiator was not an OEM radiator. She called me immediately and I told her that we would be responsible for the repairs. I contacted the radiator company and they stated that they would replace the radiator and the labor for its installation. I then called the insurance company supervisor and he stated that we needed to call the radiator company, but I explained that they would only cover the cost of radiator replacement and the insurance company recommended the radiator company. His reply was that I was free to purchase the radiator from anyone. I ask him if he would have paid for the difference in price and he said no. I am out $2,300. Do I have any recourse?

        —Mike from Bakersfield

Hey Toby—Where can I get some repair information on a 2004 Chevrolet Corvette frame?
        —Steve from Temecula, CA

Jeremy and Barbara asked me to respond to an e-mail about a repair process and I said “sure.” After all, I already receive an average of five e-mails or phone calls a week about some sort of question pertaining to the collision repair process. They thought that it would be a great monthly column and, wanting to see my picture in print, I agreed.

Question: Which is cheaper - an airline ticket from Los Angeles to New York with a weekend stay at Five Star hotel including two front row seats to a Broadway Hit play or a gallon of epoxy primer and hardener? If you chose the first scenario you are correct, but if you look at the plane flight alone, it is cheaper than a gallon of epoxy primer.

Have you as a collision shop repairer recently been asked to change the paint time on a panel by an insurance company representative - a time that is different from that listed by the information providers? The answer, I think most of you will agree, is yes.

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