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Stacey Phillips
- Stacey Phillips
Recent Columns
- Most Insurers Reimbursing for COVID Clean Up Most of the Time
- Paint Specialist, BASF Tech Training Assistant Accustomed to Ups and Downs in Field
- Industry Leaders Share Insight About Future of Industry During 3M ‘Shop Talk’ Panel Discussion
- Two Shops in NJ Make Necessary Adjustments, Will 'Weather the Storm'
- Shop in UT Discusses Billing Insurance for Disinfectants, Finds Silver Lining in Uncertain Times
Stacey Phillips
Stacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.
She can be reached at sphillips.autobodynews@gmail.com.
Stacey Phillips
Best Body Shops’ Tips: How to Position Your Collision Repair Shop for Sustainability
Over the last several years, the collision repair industry has undergone tremendous change and continues to do so, said John Shoemaker, business development manager at BASF Automotive Refinishing North America.
Best Body Shops’ Tips: Effective Repair Planning Utilizing PCE (Process-Centered Environment)
Many collision repairers are familiar with the process improvement methodologies such as Lean, Theory of Constraints and Six Sigma.
Best Body Shops’ Tips: A Roadmap to Repair Planning
You may be surprised to learn that many body shops create a “repair plan” at the end of the repair when everything has been documented and the final bill is created, according to Tim Ronak, senior services consultant at AkzoNobel.
Solving the Tech Shortage: Steps to Finding Qualified Employees
From coast to coast, collision repairers are talking about the talent pool shortage facing the industry and what can be done to address what some are calling an impending crisis.
Solving the Tech Shortage: Focusing on Kina’ole: Doing the Right Thing for the Right Reason
Samantha McCauley, a collision repair refinish instructor at Hammond High School in Hammond, IN, said it can be very challenging to acquire the proper tools and equipment needed in her classroom to properly instruct students.
The Best Body Shops’ Tips: How to Leverage the Certified Repair Model
OEM certification programs are increasingly becoming a major topic of discussion among collision repair facilities across the country.
Solving the Tech Shortage: In-Prison Automotive Programs Provide Education & Training for Potential Hires
Terrance Jones didn’t have any automotive experience when he entered Washington State Penitentiary, let alone a skill or trade.
Solving the Tech Shortage: I-CAR is Helping Future Technicians Turn Their Passion for Cars into Lifelong Careers
Written by Stacey Phillips
When Nick Notte speaks to students across the country who are considering a job in the collision repair industry, he often shares his personal experience.
The Best Body Shops’ Tips: Volkswagen-Audi Collision Program Manager Advises Industry on Reliable Repair
Written by Stacey Phillips
Collision repairers often ask Scott Wideman, collision program manager at Volkswagen-Audi Group, how to ensure a safe and reliable repair.
Solving the Tech Shortage: CREF Brings Together Collision Repair Students & Prospective Employers
Written by Stacey Phillips
Just over a decade ago, there were approximately 1,400 high school and college collision repair programs in the United States, according to Brandon Eckenrode, director of development for the Collision Repair Education Foundation (CREF).
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The Best Body Shops’ Tips: Best Practices When Interpreting & Documenting Scan Data, Trouble Codes & Calibrations
Written by Stacey Phillips
Today’s vehicles and those manufactured over the last two decades contain a wealth of electronic information that can help shops effectively and efficiently perform a proper repair, according to Chuck Olsen, executive director of AirPro Diagnostics.
The Best Body Shops’ Tips: How to Implement an Effective Scheduling Process to Achieve Revenue & Cycle Time Goals
Written by Stacey Phillips
For body shop owners and managers who are still “winging it” when scheduling repair jobs, there is a better way to manage the process and proactively run a collision repair shop, according to Dave Luehr and Ron Kuehn.
The Best Body Shops’ Tips: How Implementing a Lean Process Can Improve a Shop’s ROI & Decrease Cycle Time
Written by Stacey Phillips
Collision repairers often don’t recognize the tremendous value of incorporating well-defined processes into their body shops, according to Steve Feltovich, president of SJF Business Consulting LLC.
The Best Body Shops’ Tips: An Insider's Guide to Handling Media Interviews During a Crisis
Written by Stacey Phillips
There’s an important question everyone in the collision repair industry should ask themselves, according to award-winning journalist and communication trainer Jeff Ansell: If your body shop or business is accused of transgressions, real or imagined, would you know how to respond to the media?