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Recent Columns
- CCG Shares Body Shop Advice & “Best Practices” During Coronavirus Restrictions
- Special Edition April CIECAst Focuses on How Collision Industry is Addressing Challenges Created by the Coronavirus
- How to Deal with Disgruntled Customers During Trying Times
- ASA Colorado Shares Ideas to Help Shops Survive During the COVID-19 Crisis
- How and Where to Focus During COVID-19 Restrictions
Stacey Phillips
Stacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.
She can be reached at sphillips.autobodynews@gmail.com.
Stacey Phillips
CCG Shares Body Shop Advice & “Best Practices” During Coronavirus Restrictions
When the news first broke about the pandemic, the leadership team at Certified Collision Group (CCG) recognized the importance of finding ways to support their network of 446 independent body shops.
How and Where to Focus During COVID-19 Restrictions
Like many businesses during this unprecedented time, National AutoBody Research is increasing communication with our collision center customers to remind them we are open for business and are here to support them every way we can.
Collision Industry Business Leaders Help Chart Your Course Through the Coronavirus Pandemic
Autobody News recently reached out to leaders in the collision repair industry to find out how they are best managing the inevitable interruptions to “business as usual” during the current coronavirus restrictions.
SCRS Executive Director Shares Free Resources Available for Collision Repairers
There are many key components to running a successful collision repair facility. Body shop owners and managers often aren’t aware of the free resources available in the industry intended to help them operate their businesses effectively and efficiently.
Uber for Business Offers Collision Shops Alternative for Customer Transportation
When a vehicle is dropped off at a body shop for repair, transporting a customer to his or her desired location can often be an issue. Many shops rely on loaner cars, rental cars and shuttles.
CIF Donation Helps Military Veteran Restore His Sense of Purpose After Retirement
Written by Stacey Phillips
Military veteran Sterling Keith and his wife, Rebecca, found they were facing some unexpected challenges in 2014. Sterling was suffering from traumatic brain injury (TBI) and post-traumatic stress disorder (PTSD).
Solving the Tech Shortage: Hawaiian Technical School Instructor Helps Train Technicians of the Future
Just over two decades ago, Marlene Spence entered the Autobody Repair & Paint Program at Honolulu Community College in 1997 and earned an Associate of Applied Science (A.A.S.) degree two years later.
Industry “Disrupter” Launches Collision Industry Book & Patent-Pending Test-Drive Technology
Many in the collision repair industry are familiar with Frank Terlep, an experienced executive, entrepreneur, author and self-proclaimed “disrupter” of the automotive industry.
Solving the Tech Shortage: How Conditions, Culture & Compensation Can Help Body Shops Attract & Retain Employees
It wasn’t long ago when businesses looking for new employees put an ad in the newspaper hoping for a response.
Best Body Shops’ Tips: How to Position Your Collision Repair Shop for Sustainability
Over the last several years, the collision repair industry has undergone tremendous change and continues to do so, said John Shoemaker, business development manager at BASF Automotive Refinishing North America.
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Best Body Shops’ Tips: Effective Repair Planning Utilizing PCE (Process-Centered Environment)
Many collision repairers are familiar with the process improvement methodologies such as Lean, Theory of Constraints and Six Sigma.
Best Body Shops’ Tips: A Roadmap to Repair Planning
You may be surprised to learn that many body shops create a “repair plan” at the end of the repair when everything has been documented and the final bill is created, according to Tim Ronak, senior services consultant at AkzoNobel.
Solving the Tech Shortage: Steps to Finding Qualified Employees
From coast to coast, collision repairers are talking about the talent pool shortage facing the industry and what can be done to address what some are calling an impending crisis.
Solving the Tech Shortage: Focusing on Kina’ole: Doing the Right Thing for the Right Reason
Samantha McCauley, a collision repair refinish instructor at Hammond High School in Hammond, IN, said it can be very challenging to acquire the proper tools and equipment needed in her classroom to properly instruct students.