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Recent Columns
- Most Insurers Reimbursing for COVID Clean Up Most of the Time
- Paint Specialist, BASF Tech Training Assistant Accustomed to Ups and Downs in Field
- Industry Leaders Share Insight About Future of Industry During 3M ‘Shop Talk’ Panel Discussion
- Two Shops in NJ Make Necessary Adjustments, Will 'Weather the Storm'
- Shop in UT Discusses Billing Insurance for Disinfectants, Finds Silver Lining in Uncertain Times
Stacey Phillips
Stacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.
She can be reached at sphillips.autobodynews@gmail.com.
Shop Strategies: Alaska Shop Owner Focuses on Company Culture & Customers
Written by Stacey Phillips
In Anchorage, AK, body shop owner Ryan Cropper often tells customers that Able Body Shop is where strong values merge with quality work. Cropper currently operates two locations in The Last Frontier and said he has built his business on relationships and trust---one customer at a time.
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Shop Strategies: How a PA Shop Delivers Excellent Customer Service & Consistently Receives Top Reviews
Written by Stacey Phillips
When Jim Pfau talks to his customers at Alan’s Collision Center, he often asks if they are familiar with their vehicle insurance policy. The general manager of the Philadelphia, PA body shop said that since the average person does not have a clear understanding of their policy, he takes the time to explain the issues associated with the repair process, such as labor rates and parts usage.
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Shop Strategies: GM Uses Her Industry Experience to Help Employees Manage Work-Life Stresses
Written by Stacey Phillips
On a typical day at Pacific Elite Collision Centers, Cortney Arthur might run through the shop’s production list, help write estimates, order parts or even detail cars. As the general manager of the company’s Downey East location in California, Arthur also spends time taking care of the insurance side of the business, keeping up with KPIs and ensuring the facility is compliant.
Shop Strategies: Smith Bros. Focus on Customer Service While Dividing Time Among 3 Locations
Written by Stacey Phillips
At Smith Bros Collision Center and Truck Accessories, brothers Chad and Adam Smith work hard to ensure every repair is a positive experience for their customers.
The Best Body Shops' Blog: How A Waiting Room Shows Your Shop Cares
Written by Stacey Phillips
Red Hill Collision Center in Costa Mesa, CA
You’ve filled your collision center with the latest in equipment and technology, trained your techs and ensured your shop is up-to-date with safety guidelines. What else can you do to establish a reputation for having a professional facility?
Industry Vet Introduces Groundbreaking Methodology
Written by Stacey Phillips
Greg Marion.
Industry veteran Greg Marion said he has found the missing link to solve an age-old industry challenge: how to efficiently evaluate and realign damaged vehicle body and frame structures.
What It Takes to Be a Great Leader at Your Body Shop
Written by Stacey Phillips
Jay Perry, owner of Ally Business Coaching and co-author of Success Manifesto
Most body shops would agree that excellent leadership is critical to running a successful business.
Shop Strategies: Owner of Swope Dealerships Receives Honor
Written by Stacey Phillips
Carl Swope, owner of the Swope Family of Dealerships, in Elizabethtown, Kentucky
Earlier this year, Carl Swope learned he received the 2017 Time Dealer of the Year Award during the National Automobile Dealers Association (NADA) Convention in New Orleans.
Shop Strategies: Owner Paints Cars for TV While Running Shop
Written by Stacey Phillips
Foster worked on Varley’s 1980 Ford Mustang, “The Gold Car” for the Street Outlaws series.
In Edmond, Oklahoma, Dave Foster recalls growing up in the 1990s during the mini truck era, learning about vehicles while shaving door handles and disassembling trucks.
Mike Anderson: Why Repairers Need to Research OEM Procedures
Written by Stacey Phillips
Mike Anderson, president of Collision Advice
One of the hot topics in the collision repair industry over the past several years is the importance of conducting a pre- and post-repair scan.
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Shop Strategies: 26-Year-Old Lead Painter Says to Never Settle
Written by Stacey Phillips
Jordan Wincek, the lead painter at Nagy’s Green location in Akron, Ohio
Based in Ohio, Nagy's Collision Centers is an award-winning family-owned collision repair facility.
The Best Body Shops' Blog: 10 Ways to Find Top Talent for Your Shop
Written by Stacey PhillipsFinding the right person to hire at your body shop can make a huge difference to the success of your business.
VIDEO: Pro Spot's CREF Career Fair Helps Students & Employers Connect
Written by Stacey Phillips
(From left) Javier Valencia, a campus admissions representative from UTI, with James Lobaton, Alan Aldana and Jorge Grajeda
The headquarters at Pro Spot International in Carlsbad, CA, was busier than usual in March when the company hosted a Collision Repair Education Foundation (CREF) career fair.
Shop Strategies: SD Shop Owner Operates Dream Body Shop
Written by Stacey Phillips
The reception/showroom area has various memorabilia items on display such as vintage gas pumps, air meters, juke boxes, die cast collectible tractors and cars, and neon signs
When Warren Storm built his dream body shop in South Dakota in 2009, he bought a canopy from a Casey’s gas station that had closed.