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Recent Columns
- A New Evolution in Collision Industry: In-Process Quality Control Technology
- Electric Vehicle Repair: No Room for Error
- From the Desk of Mike Anderson: Nissan Launches ADAS Calibration Course
- The Numbers Game: Are You Winning?
- Social Media Strategist Holds the Keys to Your Body Shop’s Online Success
Stacey Phillips
Stacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.
She can be reached at sphillips.autobodynews@gmail.com.
The Best Body Shops' Tips: How to Build Customer Loyalty, Prepare for the New Customer Mindset
Written by Stacey Phillips
According to surveys conducted by Phoenix Solutions Group (PSG), close to 80 percent of body shop customers choose a collision repair facility that they feel has their best interests at heart.
The Best Body Shops’ Tips: How To Train, Prepare for Negotiations
Written by Stacey Phillips
Keith Manich of the Automotive Training Institute (ATI) said collision repairers tell him on a regular basis that they often hear the word “no” when asking to be paid for required procedures associated with the repair plan, and that they “feel intimidated.”
The Best Body Shops' Tips: Are ADAS Systems Here to Stay? American Honda Showcases Current Systems
Written by Stacey Phillips
Adaptive Cruise Control, Blind Spot Information and Collision Mitigation Braking Systems are just a few of the Advanced Driver Assist Systems (ADAS) in vehicles today.
The Best Body Shops' Tips: Pre- and Post-Scanning, Recalibration---What Shops Can Expect
Written by Stacey Phillips
As new vehicles are introduced to the market, often equipped with complex technology, the collision industry is challenged with keeping up-to-date with repair procedures.
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AMi Helps Industry Professionals With Essential Skills
Written by Stacey Phillips
When talking about industry training, most collision repairers typically assume such training is technically oriented.
Shop Strategies: SCRS Chairman Opens 34,000-Square-Foot, State-of-the-Art Facility in CA
Written by Stacey Phillips
Growing up in Southern California, Kye Yeung always had a passion for cars.
The Best Body Shops' Tips: How to Stand Your Ground on Severity During an Insurance DRP Review
Written by Autobody News Staff
Nearly 20 years ago, Tim Ronak said he was frustrated with the way shops were being judged on KPIs.
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Shop Strategies: NJ Body Shop Stands up to Insurance Companies
Written by Stacey Phillips
Prior to opening Exclusive Auto Collision in 2003 in Ramsey, NJ, Tony Lake was an auto damage appraiser for 20 years.
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The Best Body Shops' Tips: Audi Discusses Car Manufacturer’s Certification Program, Repair Procedures & Training for Collision Repairers
Written by Stacey Phillips
Taking the time to mentally reinvest in your business, attend hands-on training and understand your shop’s limitations can all help you run a successful collision repair facility, according to Mark Allen, collision programs manager for Audi USA.
The Best Body Shops' Tips: ‘The Basics of Blueprinting’: Leading to Better Cycle Times, Improved Efficiency, More Accurate Estimates
Written by Stacey Phillips
By implementing the blueprinting process, collision repairers are finding that hidden damage can often be uncovered before the vehicle is repaired.
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Shop Strategies: Military Vet Focuses on Customer Relationships
Written by Stacey Phillips
Before working in the collision repair business, Robert Castellano had a different career path—the United States Marine Corps.
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The Best Body Shops’ Tips: How to Improve Your Interviewing Process & Hire for Keeps
Written by Stacey Phillips
When Mike Davidson started his first day on the job at a car dealership in Arkansas, the business owner asked him to stand aside and watch him fully detail a GMC S15 pickup truck.
Shop Strategies: Riding Wave of Change: Hawaii Shop Shares Initiatives That Will Take Family Business into the Future
Written by Stacey Phillips
In Waipahu, HI, employees from Oka’s Autobody and their families recently met at the local bowling alley for the company’s summer time family fun event.
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The Best Body Shops’ Tips: How to Improve Body Shop Profit Using Sensible Goals: 'The Power of One’
Written by Stacey Phillips
When John Shoemaker asks collision repair shops across the country about their financial goals, he is often told, “I’m going to increase company sales 10 percent.”