Stacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.
She can be reached at firstname.lastname@example.org.
Prior to opening Exclusive Auto Collision in 2003 in Ramsey, NJ, Tony Lake was an auto damage appraiser for 20 years.
Taking the time to mentally reinvest in your business, attend hands-on training and understand your shop’s limitations can all help you run a successful collision repair facility, according to Mark Allen, collision programs manager for Audi USA.
By implementing the blueprinting process, collision repairers are finding that hidden damage can often be uncovered before the vehicle is repaired.
Before working in the collision repair business, Robert Castellano had a different career path—the United States Marine Corps.
When Mike Davidson started his first day on the job at a car dealership in Arkansas, the business owner asked him to stand aside and watch him fully detail a GMC S15 pickup truck.
In Waipahu, HI, employees from Oka’s Autobody and their families recently met at the local bowling alley for the company’s summer time family fun event.
When John Shoemaker asks collision repair shops across the country about their financial goals, he is often told, “I’m going to increase company sales 10 percent.”
Just one year ago, Pamela Weese joined ReCARnation Total Automotive Solutions as the company’s COO. With extensive experience in organizational management and business development, Weese was named CEO this past April.
One of the many important steps in the claims handling process, according to Mike Cassata, owner of Hammer Insights, is proper photo and file documentation.
Estimating is often said to be one of the most important components of running a successful body shop.
In Anchorage, AK, body shop owner Ryan Cropper often tells customers that Able Body Shop is where strong values merge with quality work. Cropper currently operates two locations in The Last Frontier and said he has built his business on relationships and trust---one customer at a time.
When Jim Pfau talks to his customers at Alan’s Collision Center, he often asks if they are familiar with their vehicle insurance policy. The general manager of the Philadelphia, PA body shop said that since the average person does not have a clear understanding of their policy, he takes the time to explain the issues associated with the repair process, such as labor rates and parts usage.
On a typical day at Pacific Elite Collision Centers, Cortney Arthur might run through the shop’s production list, help write estimates, order parts or even detail cars. As the general manager of the company’s Downey East location in California, Arthur also spends time taking care of the insurance side of the business, keeping up with KPIs and ensuring the facility is compliant.
At Smith Bros Collision Center and Truck Accessories, brothers Chad and Adam Smith work hard to ensure every repair is a positive experience for their customers.