Stacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.
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There’s an important question everyone in the collision repair industry should ask themselves, according to award-winning journalist and communication trainer Jeff Ansell: If your body shop or business is accused of transgressions, real or imagined, would you know how to respond to the media?
Autobody News Invites Your Input
It should come as no surprise to hear that across the country, collision repair shop owners and managers are facing a shared challenge: how and where to find new technicians.
Robert Walne’s grandfather, Herb Walne, founded Herb’s Paint & Body in 1956. The business encompassed a Humble Oil (Exxon) service station, a full-service mechanical shop, a drive-through car wash and a paint and body shop in northeast Dallas, TX.
With the collision repair industry increasingly becoming more competitive and margins getting thinner, it’s more important than ever to negotiate better deals with industry partners, according to Eric Newell.
“Sometimes I think pushing a repair through a collision center is like putting a bag into the security scanner at the airport,” said John Shoemaker, business development manager for BASF Automotive Refinish Coatings North America. “You put the bag on the belt and hope it comes out the other end without any complications.”
For those body shops still not convinced that obtaining OEM certifications is a critical component for surviving in the future, Robb Young of Assured Performance said, “Change is necessary if you want to capitalize on the opportunity of the future. If you continue to run your business the same way you have been, five years from now your business will either be dying or go out of business.”
Writing a proper estimate is an important component of running a successful collision repair facility.
Managing a collision repair facility today requires an owner to wear many different hats and have a great deal of knowledge, according to Jim Keller, CEO/president of 1Collision Network based in Milwaukee, WI.
Courteous, professional and high-quality---these are some of the words Leila Bates said customers have used to describe the work provided at Bates Collision Centers.
Sixty years ago, John (J.T.) Whaley opened a small body shop in Nashville, TN, which he named Whaley Body Shop.
When Hilary Noack was a teenager, she noticed a flier about a festival in Long Beach, CA, called Ink-N-Iron. At the time, it featured old custom cars, tattoos and music.
An important aspect of being a great leader is knowing when and how to create what Ken Perlman refers to as “psychological safety.”
During a recent Guild 21 podcast sponsored by VeriFacts, Bryan Robaina asked attendees if it’s best to replace parts with new ones during a repair to maintain the vehicle’s OEM / Certified Pre-Owned (CPO) status.
During a recent webinar, Nick Schoolcraft explored the three most common causes behind unfavorable customer interactions at collision repair facilities. He also shared tactics and tools to help attendees overcome these obstacles to enhance their businesses.