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Stacey Phillips

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Stacey Phillips is an award-winning writer for the automotive industry based in Southern California. She has more than 25 years of experience as an editor and writer and has assisted a wide range of businesses and fields. In addition, Stacey has co-authored two books.

 

She can be reached at stacey@radiantwriting.com. 

 
Tuesday, 08 February 2022 15:50

Techs of the Future: Matrix Trade Institute’s Efficiency Bootcamps Help Collision Repair Industry Grow and Retain Employees

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MTI instructor Jim Schnitz teaches proper mapping in MTI’s Blueprint/Technical Estimating Bootcamp. Participants included Kelly Henry from Classic/DCR Systems, Christopher Lutz from Rutherford Autobody and Mitchell Rife from CollisionRight’s Rife’s Autobody (with pen). MTI instructor Jim Schnitz teaches proper mapping in MTI’s Blueprint/Technical Estimating Bootcamp. Participants included Kelly Henry from Classic/DCR Systems, Christopher Lutz from Rutherford Autobody and Mitchell Rife from CollisionRight’s Rife’s Autobody (with pen).

Index

...how to be more accurate in his job.

 

“MTI made the environment so it’s not stressful,” he said. “It’s going to help everyone in the shop; not just me, but our estimators, the parts department and the people I work with, making things quicker, faster and more efficient.”

 

Rife has initiated internal training programs in the past but found that partnering with others who are experienced at training technicians, such as MTI, results in better success.

 

“Unless you are some amazing operator and have unlimited resources, you are better to partner with somebody who has already done this and understands what’s necessary than trying to recreate the wheel,” he said.

 

Since Rife’s initial success with Tyler, CollisionRight has become the second foundation level partner of MTI’s Collison Program, and is in the process of providing employee assessments to its young technicians to take advantage of the growth and retention the boot camps provide to CollisionRight’s growing list of shops.

 

Peugeot said businesses like DCR Systems and CollisionRight, that invest in their people and provide a great career experience, will be the ones that are ultimately successful.

 

“There are too many employers who want to hire people the old-fashioned way and pay them a little and not do progressive things to develop them or provide onboarding experiences that are positive and culturally right for this generation,” noted Peugeot.

 

He said shops that want to pay ransom and steal technicians from other shops aren’t fixing the industry.

 

“They are hurting the industry… but in a world where they don’t have a better option, it’s all that they can do,” he observed.

 

Peugeot stressed the importance of recognizing young technicians are an asset and recommends employers offer competitively paid internships and tuition reimbursement, as well as devote the time and resources to ensure there is a good onboarding experience. This includes providing a career path and letting technicians know management cares about their growth.

 

“They want to feel like they are connected to the goals of the employer and feel part of something larger,” said Peugeot.

 

Peugeot’s advice to shops is to take time to understand their next technicians are already in their market.

 

“They just don’t understand how to get into the collision industry and learn what they need to learn fast enough in an organized fashion to make the leap,” he said. “Shops willing to take that seriously and provide the training they’ll need to have confidence to make the leap find this magical thing that occurs over time---they no longer have a recruiting problem.”

 

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