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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.

 

She can be reached at stacey@radiantwriting.com. 

 
Thursday, 09 September 2021 21:32

Behind-the-Scenes DCR Systems Tour Sponsored by AirPro Diagnostics, AkzoNobel & Car-O-Liner®

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Pictured, left to right, are Doug Bortz, Car-O-Liner, North America; Michael Quinn, AirPro Diagnostics; Pam and Michael Giarrizzo, DCR Systems; and Nada Jokic, AkzoNobel. Pictured, left to right, are Doug Bortz, Car-O-Liner, North America; Michael Quinn, AirPro Diagnostics; Pam and Michael Giarrizzo, DCR Systems; and Nada Jokic, AkzoNobel.

Index

...the DCR Claims Portal, developed by Warren and Harley Wegman, repair plan specialist.

 

Dave Martin, operations director, said the DCR Claims Portal is a revolutionary interface that allows for a complete claims settlement package and has myriad benefits for all facets of the repair industry.

 

This includes a shop looking to make sure they have assembled all the documentation needed for a repair and adhering to OE certification programs, an insurance company looking to settle a claim for a policyholder or a subrogation claim, and a customer searching for a better understanding of what will be done to their vehicle.
 
“The application dynamically aligns the work to be done with the corresponding evidence in a single view,” said Martin. “It is the most simple and intuitive way to present the information for a repair and eliminates the countless hours spent trying to decipher buckets of documents and photos to specific repair operations by aligning all of that for the user.”

 

DCR Tour 8 web

Pictured are Winston Cover, left, AkzoNobel, and Petra Schroder, right, “Collisionista.”

 

He said the assembly of the portal is a great self-check on the completeness of the repair plan.

 

“It helps ensure that your team has pulled together all of the necessary information to restore the vehicle per OE specifications once up-front rather than multiple times when requested by insurers throughout the repair process,” he said. “This results in an impressive time savings overall.”

 

The development of the portal was born from the idea of continuous improvement. DCR Systems had a virtual portal prior to this version, but Martin said it did not meet the company’s needs to streamline its process.

 

“The portal is a prime example of the persistence and ingenuity of our team to come up with better ways of doing things, even when something doesn’t appear 'broken' in the first place,” he said. “It demonstrates what team members can accomplish when leadership encourages them to run with some of their ideas.”

 

Most of DCR Systems’ processes have been created by team members. Arynne said working in a team-based environment empowers everyone to make continuous improvements.

 

“We have a team of people who are game changers in our industry and we have a passion in what we do in collision repair,” said Wynn. “It’s a passion that’s contagious, especially when you have leaders such as Michael Giarrizzo and Cheryl Boswell.”

 

Wynn said it’s not just about fixing a vehicle to collect a check at the end of the job.

 

“We want to put safe vehicles back in customers’ hands, vehicles that we would trust to put our family and friends in and know that we have repaired them the way the manufacturer of that vehicle would have wanted it done,” she said.

 

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