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Stacey Phillips

Stacey Phillips photo

Stacey Phillips is an award-winning writer for the automotive industry based in Southern California. She has more than 25 years of experience as an editor and writer and has assisted a wide range of businesses and fields. In addition, Stacey has co-authored two books.

 

She can be reached at stacey@radiantwriting.com. 

 
Thursday, 09 September 2021 21:32

Behind-the-Scenes DCR Systems Tour Sponsored by AirPro Diagnostics, AkzoNobel & Car-O-Liner®

Written by
Pictured, left to right, are Doug Bortz, Car-O-Liner, North America; Michael Quinn, AirPro Diagnostics; Pam and Michael Giarrizzo, DCR Systems; and Nada Jokic, AkzoNobel. Pictured, left to right, are Doug Bortz, Car-O-Liner, North America; Michael Quinn, AirPro Diagnostics; Pam and Michael Giarrizzo, DCR Systems; and Nada Jokic, AkzoNobel.

Index

...other collision repair facilities. One big difference, according to Wynn, is the strict structure and validations the company has in place during every step in the process.

 

“Despite the random working environment, we have the same process that all cars go through to achieve consistent quality and performance on every single vehicle. This allows us to not only produce consistent quality but also an OEM-guided safe repair,” she said. “How we ultimately benefit is in what our customers say about us and our passion to fix vehicles.”

 

DCR Tour 7 web

Pictured, left to right, are Michelle Sullivan, Kathy Coffey, Carol Romero and Nada Jokic from AkzoNobel.

 

Arynne described how the process enables the team to crosstrain.

 

“This allows us to use resources where the work is needed,” she said. “We train team members and educate them on OEM manufacturers’ guidelines to ensure their greatest potential.”

 

Andy Warren, store support specialist, explained the virtual huddle to tour attendees.

 

“The virtual huddle is the last step prior to the repair plan being finalized,” said Warren. “It is basically an estimate review but done virtually.”

 

Using FaceTime, virtual huddles are used every day throughout the company. The repair planner goes over the repair plan that shows the damages to the vehicle. Then, it is scrubbed for any items that may have been overlooked and verified all repairs are being done per OEM guidelines.

 

“Performing the virtual huddle on each job is important for us because having that extra set of eyes glance over each repair plan is so crucial in our world,” said Warren. “Repair planners often get pulled away and have plenty of distractions during the day, and if we can catch something on the front end, then we can keep our process flowing and not lose valuable days on the back end.”

 

He said it has also helped DCR Systems by having someone verifying all stores are performing OEM procedures.  

 

Another highlight was learning about...