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Stacey Phillips

Stacey Phillips photo

Stacey Phillips is an award-winning writer for the automotive industry based in Southern California. She has more than 25 years of experience as an editor and writer and has assisted a wide range of businesses and fields. In addition, Stacey has co-authored two books.

 

She can be reached at stacey@radiantwriting.com. 

 
Thursday, 09 September 2021 21:32

Behind-the-Scenes DCR Systems Tour Sponsored by AirPro Diagnostics, AkzoNobel & Car-O-Liner®

Written by
Pictured, left to right, are Doug Bortz, Car-O-Liner, North America; Michael Quinn, AirPro Diagnostics; Pam and Michael Giarrizzo, DCR Systems; and Nada Jokic, AkzoNobel. Pictured, left to right, are Doug Bortz, Car-O-Liner, North America; Michael Quinn, AirPro Diagnostics; Pam and Michael Giarrizzo, DCR Systems; and Nada Jokic, AkzoNobel.

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...you take somebody who has no clue what they could accomplish and within a couple of years, he or she can reach a master level of technician and do things and create a lifestyle they didn’t think was possible.”

 

Boswell said Carey Hehr, pre-op specialist at Classic Accident Repair Center, is one example of an employee who has developed into a skilled writer and production enthusiast.

 

Hehr joined DCR Systems eight years ago as a customer service representative (CSR).

 

“I enjoyed helping customers and making sure they understood their rights when getting their cars fixed,” Hehr said.

 

After assisting the company’s dealer partner and addressing warranty claims and small jobs, she realized she enjoyed writing and wanted to learn more.

 

“With this amazing company they gave me every opportunity to grow and learn,” said Hehr. “I now have been writing for three years and enjoy every day.”

 

DCR Tour 4 web

Pictured, left to right, are Jeff and Jeanne Silver, both Hall of Eagles inductees, and Cheryl Boswell, DCR Systems.

 

During the tour, Mandy Wynn, national training and support manager, and Arynne Giarrizzo, central claims specialist, shared information about DCR Systems’ production process.

 

“The patented production process at DCR Systems is unique in that it streamlines all of the variables associated with collision repair by eliminating waste, rework and stress, leading to increased profitability,” said Wynn.

 

“It also empowers the team and allows everyone to continuously and creatively improve processes throughout,” added Arynne.

 

Wynn first described the pre-op phase of the process. Here, all the variables related to the repair are thoroughly researched, investigated and discussed, so a one-time parts order can be placed before vehicles are put in the production line.

 

“Pre-op is vital to ensure continuous flow in our production line,” said Wynn.

 

Arynne said the production line is able to move continuously because it tells employees where they need to work.

 

“The team recognizes where there may be a potential bottleneck in the production line and our team adjusts where they need to work,” she said.

 

Wynn and Arynne also explained how the process differs from...