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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.


She can be reached at sphillips.autobodynews@gmail.com. 

Tuesday, 07 April 2020 20:47

CCG Shares Body Shop Advice & “Best Practices” During Coronavirus Restrictions

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Car Crafters in New Mexico is serving lunch to their team in all six of their shops, which helps support the local community. Car Crafters in New Mexico is serving lunch to their team in all six of their shops, which helps support the local community.


“At the end of the day, we have to get through it together as an industry,” said Evans. “We’re all going to be facing similar challenges. Let’s find a way to share best practices and protect our industry as a whole.”


14 COVID-19 Best Practices from the CCG team:


1. Appoint a coronavirus action plan coordinator who will disseminate updated virus information, protocols and policies to everyone in the business.

2. Post CDC, state and/or county information regarding the virus to educate teammates. Remember to use bilingual posts as necessary.

3. Source all products and supplies required to properly disinfect objects, buildings and vehicles, including disinfectants, hand sanitizer, bleach, soap, rags, gloves, masks, etc.

4. Be sensitive to those who are in high-risk categories and explore remote work options.

5. Require associates to stay home if they exhibit signs of the virus---fever, cough and respiratory problems---or any contagious illness such as a cold or the flu.

6. Maintain appropriate social distancing at all times. The recommendation is 6 feet. CCG’s "Social Distancing in Your Shops" flyer has additional information.

7. Require shop uniforms to remain at the workplace and ensure they are cleaned every day. Have employees store personal clothing in their vehicles and encourage hand washing before retrieving them.

8. Expand photo estimating capabilities, which can provide remote work for qualified writers.

9. Institute curbside drop-off and delivery and set up a secure area where customers can call or text when they arrive. Use phone, text or email for all discussions, authorizations and approvals. Consider disbanding customer pick-up and home delivery service. CCG provided a sample front door sign explaining the temporary policy.

10. Thoroughly disinfect all vehicles prior to any associate touching or entering them and all vehicles post-repair before delivering them to customers.

11. Eliminate group lunches at the shop, stagger lunch breaks and refrain from having self-serve food and beverages in the front office and break rooms.

12. Show compassion and offer assistance if an employee becomes infected. CCG sample protocol to follow.

13. Research the small business emergency loans available.

14. Share best practices with other body shops and vendor partners.


For more information about CCG and to share best practices, email Jeff Ingalls at jingalls@certifiedcg.com.

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