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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.


She can be reached at sphillips.autobodynews@gmail.com. 

Tuesday, 07 April 2020 20:47

CCG Shares Body Shop Advice & “Best Practices” During Coronavirus Restrictions

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Car Crafters in New Mexico is serving lunch to their team in all six of their shops, which helps support the local community. Car Crafters in New Mexico is serving lunch to their team in all six of their shops, which helps support the local community.


“COVID-19 has changed our normal day-to-day conversations but our staff is still hard at work,” said Evans.


He said it’s advantageous for any organization to communicate more frequently at this time, to keep a positive energy and outlook.


“If we allow people to truly self-isolate and shut off communication, we all know that it’s a leading indicator to negative results and depression can set in quickly,” he said.


Rather than have employees rely on the local news for information, he recommends letting them know where the shop owner stands, what the expectations are at the workplace and the potential impacts.


“Communication is huge and transparency is key,” said Evans. “Nothing is worse than a surprise. Talk to them early and communicate with them often. Everyone has a personal choice on how they are going to deal with any adversity, and I would consider this to be significant adversity.”


Evans said he is aware of only a handful of businesses that have voluntarily closed since the stay-at-home orders were announced. Some facilities are now instituting split shifts, where half the staff works in the morning and the remainder works in the afternoon.


“Instead of furloughing and laying off people, we’re seeing shops finding a way to share the work as equitably as possible,” said Evans.


He recommends shop owners and managers stay as calm as possible and leave every conversation on a positive note.


“It may not be a positive message, but let’s leave with a positive thought.”


Ron Reichen, owner of Precision Paint & Body, a CCG affiliate in Oregon, agrees. 


“I was just discussing how to stay positive and see the opportunities currently with a dealer service manager,” said Reichen. “More than ever, safety is in the forefront of everyone’s mind. That said, we should segue our conversations from how we are protecting our clients’ vehicles before and after drop-off to prevent the virus to how important a certified repair protects the clients’ safety for the years ahead.”


Sean Guthrie, director of operations at Car Crafters in New Mexico---another CCG affiliate---said his family was born and raised in Albuquerque and considers it their home. The company is partnering with local restaurants to serve lunch to their team, which he said helps support the local community and other mom-and-pop businesses.


“We feel now, more than ever, supporting those who make our home special is critical,” said Guthrie. “United together, we will get through these hard times.”


“Through this experience, we are becoming much better communicators within our shops and the entire repair community,” said Sebastian, co-founder of CCG. “In the immediate, this is not about profit; it is about keeping our team employed, feeling valued and keeping our economy running. We can do it. It starts through consistent, daily, caring communication with our team, our customers, our partners and even the competition. Together we will emerge better, stronger, and more connected … in that I am confident.”

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