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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.


She can be reached at sphillips.autobodynews@gmail.com. 

Friday, 03 April 2020 21:07

Collision Industry Business Leaders Help Chart Your Course Through the Coronavirus Pandemic

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The most critical issues I see for shops are the early reports that have indicated lower claims volumes, which will mean lower WIP (work in progress) and sales volumes. Parts availability will likely become a challenge, with manufacturer supply chains weakening internationally and the within the U.S.


Talk to your employees, and most importantly listen to what they are feeling…be compassionate, and assure them they are being heard and you will help in any way you can. Always remember, without our employees, there is no business.     
Collision business owners must be strong, smart, courageous and lead their organization by taking calculated risks.


Henry Ford once said, “The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.” The leader that does nothing will certainly lead to failure.   
Aaron Schulenberg, Executive Director of SCRS


The Society of Collision Repair Specialists (SCRS) recognizes many collision repairers are being inundated with emails and information surrounding the current events unfolding, and many of our members are reaching out trying to understand what it means to their businesses.


As an association, we are largely relying on those with specialized expertise to offer guidance, and then finding ways to share that guidance through our free channels of communications. These include Repairer Driven News and a new resource page we have set up.


The resource page is continually updated with information about workplace preparation and help, as well as financial aid and relief to help small businesses and citizens across the U.S.


As essential businesses, we know the critical role collision repairers are playing right now for customers and employees. We’ve seen many examples of businesses taking enhanced precautions against COVID-19, ranging from zero-contact interactions with customers at drop-off and pick-up, that allow for adherence to social distancing policies surrounding personal contact.


We’ve also seen examples of businesses promoting services to “clean,” “sanitize” or “disinfect” customer vehicles. SCRS urges caution with the language used in your promotion of services. For instance, your facility can assure that you “apply disinfectant,” but there is no testing protocol to ensure that you “disinfected” the vehicle.


In our interaction with other industries, this has been a repeated caution; describe only what you performed, rather than a promise of what it accomplished. 


The information is constantly evolving, the situation changing, and the best advice we can offer is to make ample use of the resources available to you to stay abreast of the current events. 


But most importantly, remain positive.


We are an industry that fixes broken, seemingly unfixable incidents every day, as we restore safety and peace of mind after unexpected tragedy.


While the conditions are unchartered territory for us all, as an industry we will find our way through to the other side, using our professional experience to serve the motoring public as they turn to us in their time of need. 

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