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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.

 

She can be reached at sphillips.autobodynews@gmail.com. 

 
Friday, 03 April 2020 21:07

Collision Industry Business Leaders Help Chart Your Course Through the Coronavirus Pandemic

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For immediate relief, we have instituted a payment program, discount incentives and accelerated rebate redemption for the cost of certification. As a stimulus, we have introduced a new program to help drive sales and re-engineer business operations to save money and manpower.

 

Through an agreement with Bodyshop Booster, certified network shops can offer consumers and their insurers a hands-free estimating and repair process that protects the shop employees, the consumer and the insurers.

 

The new process combines photo and remote virtual estimating with a fully documented and/or certified repair. The process eliminates the need for the consumer or the insurer to come to the shop by using a pickup and delivery system, centralized appointment setting with an active calendar and special tools for the shops’ websites.

 

These combined with full electronic visual documentation will enable consumers and insurers to interact with shops in a new and far better way of doing business. 

 

Programs like this can save repairers hundreds of thousands of dollars each year and save insurers millions. The process is far easier for consumers and offers a "hands-free" solution during this time of social distancing and quarantining. Consumers do not have to come to the shop and they will have higher confidence than ever before because of the repair documentation.

 

Our certified repairers’ survival is essential to all of us. It may be the perfect solution for these uncertain times and become the new norm in the future. 

 

Since this industry is directly impacted by miles driven and employment, people NOT driving and forced to stay at home will be significant and could be devastating if the shutdown lasts too long.

 

In the short term, it is a great time for shops to implement new systems, train staff and refine their sales, marketing and production processes. We can all be far better businesses coming out of this crisis if we do this well and execute a smart business improvement plan.  


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