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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.


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Friday, 03 April 2020 21:07

Collision Industry Business Leaders Help Chart Your Course Through the Coronavirus Pandemic

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Autobody News recently reached out to leaders in the collision repair industry to find out how they are best managing the inevitable interruptions to “business as usual” during the current coronavirus restrictions.

In addition to sharing their insight on how this will affect the industry, they offered some advice to business owners and employees.


Farzam Afshar, CEO of VeriFacts Automotive


VeriFacts Automotive is working closely with our customers, insurers and OEMs to adapt our practices in these challenging times.


We are conducting many of our coaching services virtually to ensure we are keeping our team members and the shop employees safe. We are following OEM guidelines on shop certification visits. Also, we’ve shared tips with our customers about how they can enhance their business practices to ensure shop cleanliness, follow social distancing rules and provide convenient customer service.


While there will be short-term declines in repair volume as fewer people are on the road each day, we will see business return to previous levels as this challenge subsides.


We may also see daily driving trends increase, as people may be reluctant to return to air travel, trains and public transportation.


In addition, people may hold on to their vehicles longer rather than investing in a new car, which will translate to more repair needs.


We always advise shop owners and managers to use the good times to prepare for potential downturns, and to use the downtime to productively plan for the future. This is the ideal time to conduct your facility and equipment maintenance, participate in employee training, complete your annual financial review and planning and do your employee reviews.


Scott Biggs, CEO of Assured Performance


Assured Performance is taking bold action to support our certified repair network.


We’ve created a special subsidy and stimulus program for our certified repair providers we hope will help in the short term and actually reinvent and turbocharge their businesses for the long term. 

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