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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.


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Friday, 06 March 2020 00:12

Uber for Business Offers Collision Shops Alternative for Customer Transportation 

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Uber for Business Offers Collision Shops Alternative for Customer Transportation  Uber


When a vehicle is dropped off at a body shop for repair, transporting a customer to his or her desired location can often be an issue. Many shops rely on loaner cars, rental cars and shuttles.

However, Jim Bauman, automotive partnerships lead at Uber, said these options aren’t always conducive to every situation.
“We’ve talked to a lot of body shops---both independents and MSOs---as well as insurance companies, and across the board there is no one, perfect solution for taking care of customer mobility,” said Bauman. “Obviously, rental cars are a big part of the collision industry, but they don’t solve every problem, especially if a customer doesn’t have rental coverage replacement insurance.”
In situations like these, shop owners may ask a customer service representative (CSR) or technician to drive a customer in their personal or shop-owned vehicle. 
Not only can this impact a CSR’s productivity, but Bauman said it also increases the risk exposure for a body shop.
Recognizing the success car dealerships are having using Uber for Business's tools to address these challenges, Uber began reaching out to body shops as well. 
Since launching its ride-sharing platform in the U.S. 11 years ago, Uber has expanded internationally and instituted a variety of programs in the 66 countries in which it operates. 
In 2014, the company established Uber for Business, which specifically focuses on the needs of business owners.  
Rather than using the personal Uber app, Bauman encourages collision repair facilities to sign up for Uber for Business, which is the same price and offers the same functionality as the regular Uber app.  
“There is no contract, no minimum usage and no premium in terms of fee for using a business account,” he said. “What it allows a body shop to do is to control who is allowed to book an Uber ride for a customer and gives full transparency and accountability.”

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