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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.


She can be reached at 

Tuesday, 26 February 2019 17:40

The Best Body Shops’ Tips: How Implementing a Lean Process Can Improve a Shop’s ROI & Decrease Cycle Time

Written by
Steve Feltovich, president of SJF Business Consulting LLC Steve Feltovich, president of SJF Business Consulting LLC


Another vital reason is due to the new technology in vehicles. I’ve heard from OEMs that 60 percent of collision repair is going to be related to technology and electronics. This includes cameras, computers, smart wiring, calibration, road-testing and checking for functionality. All of the scanning of codes and clearing codes are going to be tied to electronics and technology. Therefore, it will be important to have an effective operational process in place to help drive precision and eliminate defects and redundancy. If we don’t, I believe it’s going to be a chaotic mess to try to fix these advanced technological platforms coming our way.


We often go out and spend money on a new spray booth or frame machine. Although I’m in favor of purchasing efficient, up-to-date equipment, in a lot of cases we’ll spend our time and effort utilizing advanced equipment with broken processes when we could have worked on our processes and extracted a real return on investment.


I believe it’s critical for shops to begin building a new business model based on “lean processes” to remain competitive in the future.


For more information, email Feltovich at

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